What is Salesforce Starter?
Sell more at record speed with Starter (formerly Sales Cloud Essentials) — and leave data entry in the dust. With Salesforce, speed, intelligence, and personalization doesn't stop at the desktop. Access and update your data anytime with the Salesforce mobile app. Easily follow up on leads, identify key contacts, and more. See an easy, customizable view of of all your sales details in Lightning, the latest version of Salesforce.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceSalesforce Starter Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Salesforce Starter.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Starter?
Pros
- Reliable
- Performance Enhancing
- Altruistic
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Sales Management
Lead Management
Activity and Workflow Management
Analytics and Reporting
Customer Service Management
Mobile
Account and Contact Management
Marketing Management
Collaboration
Quote Contract and Proposal
Telephony and Call Center Management
Vendor Capability Ratings
Ease of Customization
Business Value Created
Usability and Intuitiveness
Ease of Implementation
Availability and Quality of Training
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Quality of Features
Vendor Support
Ease of IT Administration
Salesforce Starter Reviews
Gustavo P.
- Role: Operations
- Industry: Media
- Involvement: Vendor Management and Renewal
Submitted Dec 2022
Amazing product for CX operations
Likeliness to Recommend
What differentiates Salesforce Starter from other similar products?
Quality of the reports, easy to create queues and personal dashboards
What is your favorite aspect of this product?
Dashboards and quality of the reports
What do you dislike most about this product?
Very hard to track email SLA
What recommendations would you give to someone considering this product?
Design a project of how to reply offline emails and track the SLA
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Saves Time
Danae S.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Dec 2022
Needs lots of support
Likeliness to Recommend
What differentiates Salesforce Starter from other similar products?
Breadth of integrations
What is your favorite aspect of this product?
Sales management
What do you dislike most about this product?
Difficulty to scale without a dedicated team
What recommendations would you give to someone considering this product?
Budget for support and maintenance
Pros
- Altruistic
- Friendly Negotiation
- Security Protects
- Trustworthy
Cons
- Inhibits Innovation
- Slower Product Innovation
- Less Efficient Service
Ariel L.
- Role: Sales Marketing
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Nov 2022
Engage buyers with personalized marketing
Likeliness to Recommend
What differentiates Salesforce Starter from other similar products?
It has thousands of custom applications and expert consultants to help any company create a perfectly tailored Customer 360 solution. Salesforce is a cloud-based customer relationship management (CRM) platform that gives all departments in your organization, including marketing, sales, customer service and ecommerce, a unified view of your customers on one integrated platform.
What is your favorite aspect of this product?
Delivers the personalized experiences your customers expect using the integrated CRM platform we call Salesforce Customer 360. It provides powerful, connected products to improve your marketing, sales, ecommerce, customer service, IT and more. With AI-based personalization, sell products to all types of customers as your business grows and trends evolve. Optimize effects, budgets and processes through unified marketing and business analytics.
What do you dislike most about this product?
Has some bugs and errors in implementation and early stages of deployment, each customization requires development expertise; customization of reports and a host of other features would be welcome additions. Better training should be provided to understand the full functionality. I think it would be good to have more guided tutorials to help configure new fields or features.
What recommendations would you give to someone considering this product?
Support customer interactions on any channel, automate business processes with intelligent workflows, improve call center management with intelligent productivity tools, also get a shared and actionable view of every customer interaction, help drive revenue and upsell more easily through the power of AI. And with the clarity of Customer 360, you can eliminate silos and gain first-hand insight into every customer interaction from the first click to the last purchase and beyond.
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Unique Features
