What is Salesforce Platform?
The demand for apps has quickly outstripped the development capacity of many IT departments. Salesforce Platform is the fastest way to build and deploy apps for customers, employees, and partners. By streamlining the app-building process — including giving you the basic building blocks so you never have to start from scratch — Salesforce Platform gives you the agility to tackle your app backlog and take the lead in the app revolution.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceSalesforce Platform Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Salesforce Platform.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
99 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Platform?
Pros
- Reliable
- Helps Innovate
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Application Security
Collaboration
Audit Trail
Cloud Deployment
Application Inventory and Dashboard
Role-Based Access Management
Import and Export Capabilities
Vendor Community and Marketplace
Data and Entity Mapping
End to End Lifecycle Management
Cross-Platform Deployment
Vendor Capability Ratings
Business Value Created
Ease of Customization
Ease of IT Administration
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Quality of Features
Ease of Data Integration
Vendor Support
Availability and Quality of Training
Breadth of Features
Ease of Implementation
Salesforce Platform Reviews
Taruna A.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Mar 2026
Powerful, Flexible CRM Platform
Likeliness to Recommend
What differentiates Salesforce Platform from other similar products?
Salesforce platform provide unique basic feature and standard obj so we don't need to start from scartch. With the help of some functionality and aitomation tool like FLOW we can write or perform action without writing code. It enhance productivity and also time efficient. Salesforce easy to understand and learn. We can genrate Reports and Dashboard using this platform. Security level is also more good we can enhance security depends on role based , crieria based , also profile based . We can easily integrate with other application by using platform trigger flow. Overall it is very good, easy to use, compatible crm platform
What is your favorite aspect of this product?
My favourite aspect about this product is It provide more security like profile based, field level and ownership as well as hirerchial level so we can hide or share our data or records from another or unnecessary users. Also it provide flow with the help of flow we can create some action without writing code and enhance our productivity as well as time efficient.
What do you dislike most about this product?
As of now i dosent deslike anything about salesforce platform.
What recommendations would you give to someone considering this product?
Salesforce platform is very good , efficient, reliable crm platform. With the help of this platform you can enhance your productivity and also its cost efficient platform.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Jay K.
- Role: Consultant
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2026
Salesforce: A powerful and flexible platform
Likeliness to Recommend
What differentiates Salesforce Platform from other similar products?
1. It allows rapid application development without heavy programming 2. It combines CRM, automation, security, and analytics in one ecosystem
What is your favorite aspect of this product?
My favorite aspect is how customizable the platform is. It allows me to build and adapt applications quickly using a mix of configuration, low-code tools, and custom development, while still scaling reliably as business needs grow.
What do you dislike most about this product?
As implementations grow, managing configurations, limits, and dependencies can become challenging, and licensing or add-on features can be expensive, especially for smaller teams or organizations.
What recommendations would you give to someone considering this product?
Salesforce offers many options and can become complex if not planned well. Business must invest time in proper architecture, governance, and user training early on.
Pros
- Helps Innovate
- Continually Improving Product
- Saves Time
- Respectful
Carlos R.
- Role: Operations
- Industry: Communications
- Involvement: End User of Application
Submitted Dec 2025
Salesforce can help us to keep track of my work
Likeliness to Recommend
What differentiates Salesforce Platform from other similar products?
Different CRM tools are not able to provide the versatility that SFDC does. All my work information can be stored in SFDC and I rarely need to use external tools for reminders or pending task
What is your favorite aspect of this product?
I can keep storaged of my work and easily share reports
What do you dislike most about this product?
I would like to have an integration with a different UCaaS product
What recommendations would you give to someone considering this product?
The best and easy way to handle business
Pros
- Reliable
- Trustworthy
- Respectful
- Performance Enhancing
