What is Salesforce Platform?
The demand for apps has quickly outstripped the development capacity of many IT departments. Salesforce Platform is the fastest way to build and deploy apps for customers, employees, and partners. By streamlining the app-building process — including giving you the basic building blocks so you never have to start from scratch — Salesforce Platform gives you the agility to tackle your app backlog and take the lead in the app revolution.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
99 Plan to Renew
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Platform?
Pros
- Reliable
- Enables Productivity
- Unique Features
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Application Security
Collaboration
Cloud Deployment
Application Inventory and Dashboard
Audit Trail
Role-Based Access Management
Vendor Community and Marketplace
Import and Export Capabilities
End to End Lifecycle Management
Data and Entity Mapping
Cross-Platform Deployment
Vendor Capability Ratings
Business Value Created
Ease of Customization
Usability and Intuitiveness
Breadth of Features
Availability and Quality of Training
Ease of IT Administration
Product Strategy and Rate of Improvement
Quality of Features
Vendor Support
Ease of Data Integration
Ease of Implementation
Salesforce Platform Reviews
Alok S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted May 2024
Perfect tool for your business
Likeliness to Recommend
What differentiates Salesforce Platform from other similar products?
Salesforce is not just CRM, It has a lot more capabilities which makes it different from others. With salesforce sky is the limit. So you can develop as many solutions as you need.
What is your favorite aspect of this product?
The best thing about salesforce is that your all business needs can be full fill under one umbrella.
What do you dislike most about this product?
There are still a few products where Salesforce has not enhanced features, such as Data Loader, Web-to-Lead, and Sales Cloud.
What recommendations would you give to someone considering this product?
It's world number one CRM, so please go for it.
Pros
- Respectful
- Generous Negotitation
- Helps Innovate
- Continually Improving Product
Nivethitha I.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: IT Development, Integration, and Administration
Submitted May 2024
Fantastic product
Likeliness to Recommend
What differentiates Salesforce Platform from other similar products?
It's use of use and compatibility
What is your favorite aspect of this product?
It's integration
What do you dislike most about this product?
Governor limits
What recommendations would you give to someone considering this product?
Definitely go for it
Pros
- Respectful
- Helps Innovate
- Continually Improving Product
- Reliable
Mary Rose M.
- Role: Finance
- Industry: Other
- Involvement: End User of Application
Submitted Apr 2024
Easy to navigate, user-friendly
Likeliness to Recommend
What differentiates Salesforce Platform from other similar products?
Unlike other similar products, Salesforce is entirely operated through cloud. You can use Salesforce at any place where there is internet
What is your favorite aspect of this product?
What I like about Salesforce is that a case is automatically created once a client emails the assigned email of the platform and is also automatically designated to the correct account.
What do you dislike most about this product?
When a case is closed, a follow-through email in the same case is not immediately assisted. A notification of a follow-through email in a closed case will be helpful to the case handler.
What recommendations would you give to someone considering this product?
One of the benefits of Salesforce is you can check all the requests made by clients through the cases. It will be a big help in monitoring statuses of different clients
Pros
- Continually Improving Product
- Performance Enhancing
- Trustworthy
- Unique Features
