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Salesforce.com Inc

Salesforce Platform

Composite Score

8.9 /10

CX Score

9.2 /10

79 Reviews Write a Review

What is Salesforce Platform?

The demand for apps has quickly outstripped the development capacity of many IT departments. Salesforce Platform is the fastest way to build and deploy apps for customers, employees, and partners. By streamlining the app-building process — including giving you the basic building blocks so you never have to start from scratch — Salesforce Platform gives you the agility to tackle your app backlog and take the lead in the app revolution.

Company Details

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Awards & Recognition

Salesforce Platform won the following awards in the Low-Code Development Tools category

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2025 Data Quadrant Champion

Latest Award, 2025

7 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2025

2025 Emotional Footprint Champion

2025

Product Impact

2025

2024 Data Quadrant Champion

2024

5 Top Rated Capabilities

8 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Service Experience
Product Impact

2024

2023 Data Quadrant Champion

2023

5 Top Rated Capabilities

12 Top Rated Features

2023

Salesforce Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

99 Plan to Renew

80 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Platform?

2% Negative

1% Neutral

97% Positive

Pros

Reliable
Enables Productivity
Unique Features
Performance Enhancing

Feature Ratings

Average 83

Application Security

Collaboration

Cloud Deployment

Role-Based Access Management

Audit Trail

Application Inventory and Dashboard

Data and Entity Mapping

Import and Export Capabilities

End to End Lifecycle Management

Vendor Community and Marketplace

Cross-Platform Deployment

Vendor Capability Ratings

Average 84

Business Value Created

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Ease of IT Administration

Product Strategy and Rate of Improvement

Quality of Features

Breadth of Features

Vendor Support

Ease of Data Integration

Ease of Implementation

Salesforce Platform Reviews

Tunde O.

Role: Operations
Industry: Banking
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2025

Powerful and Customizable,

Likeliness to Recommend

8 /10

What differentiates Salesforce Platform from other similar products?

Ease of Data intergration

What is your favorite aspect of this product?

Using it to manually pay off loans of clients.

What do you dislike most about this product?

Difficult to restore glitch.

What recommendations would you give to someone considering this product?

It give values to business

Pros

Reliable
Efficient Service
Trustworthy
Unique Features

Ansuman K.

Role: Information Technology
Industry: Gaming and Hospitality
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2025

A robust and flexible CRM platform

Likeliness to Recommend

8 /10

What differentiates Salesforce Platform from other similar products?

Salesforce offers unmatched customization, a vast AppExchange ecosystem, and advanced automation tools like Flow and AI-powered insights via Einstein, setting it apart from traditional CRMs.

What is your favorite aspect of this product?

Its flexibility and scalability—whether you're a small business or a global enterprise, Salesforce can be tailored to meet specific needs across sales, service, and marketing functions.

What do you dislike most about this product?

The pricing model can be difficult to navigate, and full implementation or customization often requires dedicated administrators or developers, increasing the total cost of ownership.

What recommendations would you give to someone considering this product?

Ensure you have a strong governance structure and clear ownership across business and IT. Take advantage of Salesforce’s training resources and start small with customization before scaling.

Pros

Reliable
Enables Productivity
Effective Service
Caring

Cons

Vendor Friendly Policies

Efe K.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2025

Powerful but complex

Likeliness to Recommend

10 /10

What differentiates Salesforce Platform from other similar products?

Salesforce Platform stands out for its scalability, extensive customization options, and robust analytics capabilities.

What is your favorite aspect of this product?

My favorite aspect would be its scalability and extensive customization options, allowing businesses to tailor the platform to their specific needs and grow with it.

What do you dislike most about this product?

Some potential drawbacks of Salesforce Platform include complexity and high costs.

What recommendations would you give to someone considering this product?

Carefully assess your business needs, evaluate costs, and plan for implementation and training before adopting Salesforce Platform.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

Salesforce Platform

What is Salesforce Platform?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

Salesforce Platform Ratings

91 Likeliness to Recommend

99 Plan to Renew

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Salesforce Platform?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Application Security Capability to build and enforce security mechanisms to ensure application confidentiality, privacy, integrity and availability.

Collaboration Allows multiple users to comment on, mark-up, annotate, or edit artifacts. Provides team sites, workspaces or other landing areas that enhance productivity.

Cloud Deployment Solution offers the capability to deploy applications in the platform to the cloud.

Role-Based Access Management Ability to assign permissions around system and data access, platform configurations, and application releases based on defined user roles.

Audit Trail View all previous activity including any recent edits and user access.

Application Inventory and Dashboard A list of applications built and deployed by the solution. Out-of-the-box and customizable KPIs and metrics measure the system performance, value and usage.

Data and Entity Mapping Ability to break down an application by form and entities, and see how their relationships will affect one another when specific actions are executed.

Import and Export Capabilities Import and convert legacy or applications built using other development tools into the tool and export development artifacts to other tools and archives.

End to End Lifecycle Management The solution provides workflows, versioning, recovery and rollback, and other support capabilities to ensure the applications' continuous operations.

Vendor Community and Marketplace A public or private forum or store where developers can buy or share out-of-the-box templates, widgets, plug-ins, application functions, and integrations.

Cross-Platform Deployment Ability to build applications that are functional and accessible on multiple user devices and platforms (e.g. mobile phones, tablets, websites).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Salesforce Platform Reviews

Tunde O.

Powerful and Customizable,

Likeliness to Recommend

Pros

Ansuman K.

A robust and flexible CRM platform

Likeliness to Recommend

Pros

Cons

Efe K.

Powerful but complex

Likeliness to Recommend

Pros

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Title

Feature Ratings

Application Security

Collaboration

Cloud Deployment

Role-Based Access Management

Audit Trail

Application Inventory and Dashboard

Data and Entity Mapping

Import and Export Capabilities

End to End Lifecycle Management

Vendor Community and Marketplace

Cross-Platform Deployment

Vendor Capability Ratings

Business Value Created

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Ease of IT Administration

Product Strategy and Rate of Improvement

Quality of Features

Breadth of Features

Vendor Support

Ease of Data Integration

Ease of Implementation