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Salesforce.com Inc

Salesforce myTrailhead

Composite Score

8.0 /10

CX Score

8.1 /10

15 Reviews Write a Review

What is Salesforce myTrailhead?

myTrailhead is a modern, online Learning Experience Platform that enables organizations to leverage the power of Trailhead, to reinvent learning and enablement at their company - with their brand and content. myTrailhead transforms the corporate learning model and empowers organizations with tools needed to make learning bite-sized, customized, gamified and at the center of their business, creating a culture of continuous learning.

Company Details

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Awards & Recognition

Salesforce myTrailhead won the following awards in the Learning Experience Platforms category

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Conflict Resolution

Latest Award, 2025

9 Top Rated Capabilities

3 Top Rated Features

2024

Salesforce myTrailhead Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce myTrailhead.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

94 Likeliness to Recommend

3
Since last award

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce myTrailhead?

7% Negative

5% Neutral

88% Positive

Pros

Effective Service
Respectful
Fair
Altruistic

Feature Ratings

Average 79

Blended Learning

Dashboard

Recommendation Engine

Asynchronous Learning

Collaboration Tools

Mobile Learning

Reporting

SCORM Compliance

Gamification

User Published Content

Video Conferencing

Vendor Capability Ratings

Average 84

Ease of Implementation

Business Value Created

Quality of Features

Availability and Quality of Training

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Ease of IT Administration

Ease of Customization

Ease of Data Integration

Salesforce myTrailhead Reviews

Role: Information Technology
Industry: Entertainment
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jan 2020

Great product that works well with Salesforce

Likeliness to Recommend

9 /10

Pros

Caring
Friendly Negotiation
Security Protects
Helps Innovate

Latest Research

Salesforce myTrailhead

What is Salesforce myTrailhead?

Company Details

Need Assistance?

Awards & Recognition

Salesforce myTrailhead Ratings

94 Likeliness to Recommend

3 Since last award

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Salesforce myTrailhead?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Blended Learning Can accommodate any format of content - video, audio, text, picture.

Dashboard Includes alerts and notifications, KPIs, visual analytics, and interactive features.

Recommendation Engine Recommends next course or course options based on courses completed, role, interests, or career path using AI and machine learning.

Asynchronous Learning Can learn anywhere; don't need to sync.

Collaboration Tools Ability to collaborate with other users on course work.

Mobile Learning Has mobile app that allows learners to access content and learn via their mobile device.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

SCORM Compliance Compliant with "Sharable Content Object Reference Model" from LMS.

Gamification Offers Learning Tracks with Badges/Certificates or other gamification elements to keep learners engaged.

User Published Content Users are able to publish content either self-generated or from other resources.

Video Conferencing Interactive video conferencing using a webcam

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Salesforce myTrailhead Reviews

Great product that works well with Salesforce

Likeliness to Recommend

Pros

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Title

3
Since last award

Feature Ratings

Blended Learning

Dashboard

Recommendation Engine

Asynchronous Learning

Collaboration Tools

Mobile Learning

Reporting

SCORM Compliance

Gamification

User Published Content

Video Conferencing

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Availability and Quality of Training

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Ease of IT Administration

Ease of Customization

Ease of Data Integration