This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative

Or Call Us:
+1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)

Salesforce.com Inc

Salesforce Industries

Composite Score

8.2 /10

CX Score

8.6 /10

33 Reviews Write a Review

What is Salesforce Industries?

Whatever size your business, we have specialized solutions to support the capabilities your business needs most to thrive and grow as you wow your customers. Take a closer look at how businesses from every industry are driving success with Customer 360.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Salesforce Industries Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

100 Plan to Renew

80 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Industries?

0% Negative

4% Neutral

96% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Feature Ratings

Average 83

Risk and Fraud Assessment

Policy Management

Communication Management

Financial Management System

Analytics and Reporting

Audit Management

Claims Management

Fraud Management

Compliance Management

Workflow Management

Document Management

Vendor Capability Ratings

Average 82

Quality of Features

Breadth of Features

Usability and Intuitiveness

Availability and Quality of Training

Business Value Created

Ease of Implementation

Ease of IT Administration

Vendor Support

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Also Featured in...

Insurance Policy Management

Translation missing: en.product_page.ratings.score 7.9

View Salesforce Industries in this category (opens in a new tab)

Salesforce Industries Reviews

Bukola O.

Role: Sales Marketing
Industry: Insurance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

A true insurance policy management guru software

Likeliness to Recommend

10 /10

What differentiates Salesforce Industries from other similar products?

Ease of implementation

What is your favorite aspect of this product?

Work flow management

What do you dislike most about this product?

Nothing to be disliked

What recommendations would you give to someone considering this product?

Positive recommendation

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Sales Marketing
Industry: Recreation
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Oct 2024

Likeliness to Recommend

5 /10

Pros

Respectful
Altruistic
Acts with Integrity
Helps Innovate

Carlos A.

Role: Public Sector
Industry: Government
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates Salesforce Industries from other similar products?

Easy to use and implementation

What is your favorite aspect of this product?

Policy administration

What do you dislike most about this product?

implementation cost

What recommendations would you give to someone considering this product?

Free trial available for 30 days

Pros

Continually Improving Product
Caring
Client Friendly Policies
Client's Interest First

Latest Research

Salesforce Industries

What is Salesforce Industries?

Company Details

Need Assistance?

Salesforce Industries Ratings

86 Likeliness to Recommend

100 Plan to Renew

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love Salesforce Industries?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Risk and Fraud Assessment Includes the ability to document, mitigate, and respond to project risk conditions across the portfolio and detect instances of potential fraudulent claims.

Policy Management Solution centralizes policies, standards, and procedures mapped to regulations or best-practices (PCI-DSS, ISO/IEC, HIPAA, etc.) with built-in templates.

Communication Management Includes verbal and non-verbal information sharing, multiple languages, and a goal-oriented objective.

Financial Management System Includes planning, forecasting, invoicing, and cash flow management.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Audit Management Includes data security, audit reports, and revision control.

Claims Management Includes claims processing, eligibility verification, paper claims mailing, claims denials management, and electronic claims submission.

Fraud Management Includes identity theft protection, fraud alerts, payer authentication, and fraud investigations.

Compliance Management Includes compliance controls, compliance rules engine, and compliance monitoring.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Insurance Policy Management

Salesforce Industries Reviews

Bukola O.

A true insurance policy management guru software

Likeliness to Recommend

Pros

Likeliness to Recommend

Pros

Carlos A.

Fantastic product!

Likeliness to Recommend

Pros

Schedule Your Call

Feature Ratings

Risk and Fraud Assessment

Policy Management

Communication Management

Financial Management System

Analytics and Reporting

Audit Management

Claims Management

Fraud Management

Compliance Management

Workflow Management

Document Management

Vendor Capability Ratings

Quality of Features

Breadth of Features

Usability and Intuitiveness

Availability and Quality of Training

Business Value Created

Ease of Implementation

Ease of IT Administration

Vendor Support

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization