What is Salesforce Chatter?
Connect every employee with files, data, and experts — anywhere, anytime. With Chatter, connect, engage, and motivate employees to work efficiently regardless of their role or location. Collaborate on sales opportunities, service cases, campaigns, and projects with embedded apps and custom actions.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
96 Plan to Renew
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Chatter?
Pros
- Fair
- Performance Enhancing
- Enables Productivity
- Inspires Innovation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
News Feeds, Alerts & Notifications
Mobile
Single Sign-On (SSO)
Surveys and Polling
Intranet
Employee Directory
Application Integration
Instant Messaging
Newsletter Creation
Emergency Notification
Rewards Recognition
Vendor Capability Ratings
Ease of Implementation
Vendor Support
Usability and Intuitiveness
Ease of IT Administration
Ease of Customization
Ease of Data Integration
Quality of Features
Availability and Quality of Training
Business Value Created
Product Strategy and Rate of Improvement
Breadth of Features
Also Featured in...
Salesforce Chatter Reviews
Alok S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Sep 2023
Effective Collaboration, Pricey for Small Business
Likeliness to Recommend
What differentiates Salesforce Chatter from other similar products?
Salesforce Chatter stands out from other similar products due to its tight integration with the Salesforce CRM platform. This integration enables seamless communication and collaboration alongside customer data, making it a powerful tool for sales and support teams. Additionally, its robust features for file sharing, groups, and real-time updates enhance team productivity and streamline workflows, setting it apart in the market.
What is your favorite aspect of this product?
Chatter functionality in CRM
What do you dislike most about this product?
UI can be improved
What recommendations would you give to someone considering this product?
Improve UI Add some more feature like add some automation and suggestions.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Abhishek J.
- Role: Information Technology
- Industry: Energy
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2023
User-friendly, though somewhat expensive.
Likeliness to Recommend
What differentiates Salesforce Chatter from other similar products?
Salesforce Chatter is a special tool because it works really well with another program called Salesforce CRM, which many businesses use. It's mainly meant for businesses, so it helps them work together better. It keeps your information safe, gives you updates as things happen, and lets you change how it works to fit your needs. You can use it on your phone, and it also helps you see how well things are going with some special tools. Plus, it can connect with lots of other helpful programs. All of this makes it easier for teams to get things done and talk to each other.
What is your favorite aspect of this product?
Access from mobile Application, task and reminders, Real-Time feeds and file sharing.
What do you dislike most about this product?
Bit costly for org to put into consideration
What recommendations would you give to someone considering this product?
Be mindful of the cost of Chatter, especially if it's a significant investment for your organization. Evaluate whether the benefits and ROI justify the expense. Keep up-to-date with updates and new features released by Salesforce for Chatter. These updates can enhance functionality and offer new opportunities for improving collaboration.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
João Pedro A.
- Role: Operations
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2023
Easy to use!
Likeliness to Recommend
What differentiates Salesforce Chatter from other similar products?
Other crm's normally use logs, not like sfdc with chatter
What is your favorite aspect of this product?
Easy to use
What do you dislike most about this product?
it could have a bit more features
What recommendations would you give to someone considering this product?
give it a try!
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
