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Salesforce.com Inc

Salesforce Authenticator

Composite Score

8.5 /10

CX Score

8.9 /10

52 Reviews Write a Review

What is Salesforce Authenticator?

Salesforce Authenticator offers smart, simple two-factor authentication solutions that enhance the security of your Salesforce deployment without sacrificing user experience. Salesforce Authenticator is an intelligent, mobile two-factor authentication app that delivers enterprise-class security, while providing simplicity and convenience to your end users. With Salesforce Authenticator, it’s even easier for employees to access business-critical apps through simple push notifications. With a single tap on their mobile device, employees can approve logins and other actions, even verifying automatically from trusted locations.

Company Details

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Salesforce Authenticator Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Authenticator.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Authenticator?

0% Negative

0% Neutral

100% Positive

Pros

Respectful
Enables Productivity
Efficient Service
Trustworthy

Feature Ratings

Average 78

OTP Authentication

Biometrics Authentication

Email Authentication

Browser Push Notifications

Multi-Device Protection

Role-Based Multi-Factor Authentication

Authentication Assurance Level (AAL)

Phisher Resistance MFA

Integration APIs

Role and User Management

Soft Token Authentication

Vendor Capability Ratings

Average 78

Ease of Implementation

Usability and Intuitiveness

Vendor Support

Business Value Created

Quality of Features

Ease of IT Administration

Availability and Quality of Training

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Salesforce Authenticator Reviews

Sanil J.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2023

Easy to use, but a bit pricey

Likeliness to Recommend

10 /10

What differentiates Salesforce Authenticator from other similar products?

Smooth authentication

What is your favorite aspect of this product?

Case views

What do you dislike most about this product?

Slowness and too many tabs to be opened

What recommendations would you give to someone considering this product?

Dashboard creation by just a few clicks

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Operations
Industry: Other
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Aug 2023

Easy to use, great product and excellent features

Likeliness to Recommend

10 /10

Pros

Reliable
Trustworthy
Effective Service
Inspires Innovation

Ann C.

Role: Sales Marketing
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2023

Excellent Product, and User Friendly!

Likeliness to Recommend

10 /10

What differentiates Salesforce Authenticator from other similar products?

It has many functions, and is extremely user friendly

What is your favorite aspect of this product?

the ease of using the system

What do you dislike most about this product?

nothing at all

What recommendations would you give to someone considering this product?

it is worth the investment

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

Salesforce Authenticator

What is Salesforce Authenticator?

Company Details

Need Assistance?

Salesforce Authenticator Ratings

89 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Salesforce Authenticator?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

OTP Authentication Ability to send users a one-time password (OTP) via SMS or call.

Biometrics Authentication Use of Touch ID fingerprint verification, voice recognition or retina scanning that is used to authenticate user access.

Email Authentication Ability to send a verification link or code via email.

Browser Push Notifications Ability to push the verification code to the browser to help in the authentication process.

Multi-Device Protection The ability to support authentication on different devices such as mobile, tablet or desktops.

Role-Based Multi-Factor Authentication Ability to manage privileged accounts having access to sensitive data and reinforce security.

Authentication Assurance Level (AAL) Ability to indicate and measure the assurance strength

Phisher Resistance MFA Ability to implement authentication methods that can withstand phishing attacks

Integration APIs Ability of the software to interface with legacy and other third party applications.

Role and User Management Enable different levels of access and permissions based on role.

Soft Token Authentication Ability to use digital alternative to authenticate like OTP, Email, Biometrics, Browser Push Notification

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Salesforce Authenticator Reviews

Sanil J.

Easy to use, but a bit pricey

Likeliness to Recommend

Pros

Easy to use, great product and excellent features

Likeliness to Recommend

Pros

Ann C.

Excellent Product, and User Friendly!

Likeliness to Recommend

Pros

Most Popular Salesforce Authenticator Comparisons

Google Authenticator

Microsoft Authenticator

Duo Security

OKTA Adaptive Multi-Factor Authentication

Protectimus

LastPass Multi-Factor Authentication

Title

Feature Ratings

OTP Authentication

Biometrics Authentication

Email Authentication

Browser Push Notifications

Multi-Device Protection

Role-Based Multi-Factor Authentication

Authentication Assurance Level (AAL)

Phisher Resistance MFA

Integration APIs

Role and User Management

Soft Token Authentication

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Vendor Support

Business Value Created

Quality of Features

Ease of IT Administration

Availability and Quality of Training

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization