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Pendo.io, Inc.

Pendo

Composite Score

7.5 /10

CX Score

7.8 /10

24 Reviews Write a Review

What is Pendo?

Pendo is an all-in-one platform for breakthrough digital experiences. This integrated suite of product management and digital adoption tools brings analytics, in-app guides, and feedback into one place so you can make informed decisions, take action on your data, and drive business outcomes. Whether you build software, manage schools, or sell screwdrivers, Pendo improves the products your customers rely on.

Company Details

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Pendo Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

99 Likeliness to Recommend

58 Plan to Renew

92 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pendo?

21% Negative

8% Neutral

71% Positive

Pros

Continually Improving Product
Appreciates Incumbent Status
Includes Product Enhancements
Helps Innovate

Feature Ratings

Average 63

Privacy, Security, and Regulatory Compliance

Predictive Analytics

Session Replay

3rd-Party Integrations

Cross-Channel Engagement Analytics

Audience Segmentation

Product Analytics

Website Analytics

Marketing Analytics

Customer Identity

Customer Journey Modelling

Vendor Capability Ratings

Average 64

Usability and Intuitiveness

Availability and Quality of Training

Quality of Features

Vendor Support

Ease of Implementation

Business Value Created

Ease of Customization

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Also Featured in...

Product Management

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Digital Adoption Platforms

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Product Analytics

Translation missing: en.product_page.ratings.score 7.4

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Pendo Reviews

Aman Y.

Role: Sales Marketing
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2026

A tool to convert user behavior into business gro.

Likeliness to Recommend

10 /10

What differentiates Pendo from other similar products?

Which features are attracting users and which are drop off points. This data drives growth by aligning marketing and product strategies.

What is your favorite aspect of this product?

Combines usage data in app guides and feedback collection to create actionable insights. This gives growth teams the advantage of optimizing and executing from a single view.

What do you dislike most about this product?

Designing proper event definitions and segments takes effort in the initial stages without planning data insights can appear diluted or confusing.

What recommendations would you give to someone considering this product?

Planning actionable interventions directly from analytics and designing in app engagement is its key value.

Pros

Helps Innovate
Reliable
Caring
Respectful

Cons

Under Delivered
Less Transparent

Jitendra Y.

Role: Information Technology
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2026

Clearly tells me whether my feature is truly live.

Likeliness to Recommend

10 /10

What differentiates Pendo from other similar products?

After deploying theres no need to guess whether people are using it or ignoring it. The user flow automatically appears theres no need to add it yourself.

What is your favorite aspect of this product?

Which button people arent reaching for is no longer hidden. Team discussions reduce the use of words like seems.

What do you dislike most about this product?

Up thoughtfully at first the data can seem meaningless. For small projects it can sometimes feel overwhelming. Some reports arent easy to customize.

What recommendations would you give to someone considering this product?

The biggest frustration i experience is when the code is perfect but I dont know if anyone is using it. pendo greatly alleviates that frustration.

Pros

Enables Productivity
Trustworthy
Inspires Innovation
Respectful

Cons

Less Effective Service
Less Friendly Negotiation

Sunil r.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2026

pendo business value for post installation

Likeliness to Recommend

10 /10

What differentiates Pendo from other similar products?

integrated product analytics platform for deep understanding of user behavior, feature usage and retention

What is your favorite aspect of this product?

provides actionable insights about user behavior and feature usage.

What do you dislike most about this product?

initial setup and data tagging may require a technical team which can slow down onboarding.

What recommendations would you give to someone considering this product?

as a data analyst adopt pendo in organizations where a deep understanding of product usage data and behavior is crucial

Pros

Continually Improving Product
Enables Productivity
Unique Features
Effective Service

Latest Research

Pendo

What is Pendo?

Company Details

Need Assistance?

Pendo Ratings

99 Likeliness to Recommend

58 Plan to Renew

92 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love Pendo?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Privacy, Security, and Regulatory Compliance The vendor meets consumer privacy laws for the specific location (GDPR and CCPA), provides security, and complies with all other regulatory requirements.

Predictive Analytics Use machine learning to surface predictive insights and detect anomalies at scale, and provide data to make better decisions.

Session Replay Session replay with heatmaps or clickstream visualizations to diagnose issues, identify trends, or improve UX.

3rd-Party Integrations Integrates with a CDP or data layer to unify data from multiple systems for analysis and activation.

Cross-Channel Engagement Analytics Track and optimize user engagement and user flows across marketing campaigns and mobile apps by measuring ROI, retention, churn, and in-app behaviour.

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Product Analytics Measures usage of specific features, adoption, retention, and engagement with a product.

Website Analytics Tracks page views, sessions, user flows, and website-specific KPIs.

Marketing Analytics Tracks campaign performance, attribution, and marketing ROI.

Customer Identity Combine multichannel data into a single, cohesive view of each customer across touchpoints.

Customer Journey Modelling The ability to effectively model and display customer behaviors or journeys through multiple channels and touchpoints.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Also Featured in...

Product Management

Digital Adoption Platforms

Product Analytics

Pendo Reviews

Aman Y.

A tool to convert user behavior into business gro.

Likeliness to Recommend

Pros

Cons

Jitendra Y.

Clearly tells me whether my feature is truly live.

Likeliness to Recommend

Pros

Cons

Sunil r.

pendo business value for post installation

Likeliness to Recommend

Pros

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Feature Ratings

Privacy, Security, and Regulatory Compliance

Predictive Analytics

Session Replay

3rd-Party Integrations

Cross-Channel Engagement Analytics

Audience Segmentation

Product Analytics

Website Analytics

Marketing Analytics

Customer Identity

Customer Journey Modelling

Vendor Capability Ratings

Usability and Intuitiveness

Availability and Quality of Training

Quality of Features

Vendor Support

Ease of Implementation

Business Value Created

Ease of Customization

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Data Integration

Breadth of Features