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Oracle

Oracle CX Sales

Composite Score

8.1 /10

CX Score

8.3 /10

177 Reviews Write a Review

What is Oracle CX Sales?

Oracle Customer Experience (CX) offers a connected suite of applications that goes beyond traditional CRM to help you create, manage, serve, and nurture lasting customer relationships. Build a complete view of your customer and their every interaction—no matter how, when, where, or with whom they engage. Empower your entire business to deliver exceptional customer experiences—from acquisition to retention—and everything in between.

Company Details

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Awards & Recognition

Oracle CX Sales won the following awards in the Customer Relationship Management - Enterprise category

Filter By

6 Top Rated Capabilities

8 Top Rated Features

Latest Award, 2025

3 Top Rated Capabilities

5 Top Rated Features

2024

2 Top Rated Capabilities

3 Top Rated Features

2023

Strategy and Innovation

2023

4 Top Rated Capabilities

8 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Product Impact

2022

Oracle CX Sales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle CX Sales.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

1
Since last award

95 Plan to Renew

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle CX Sales?

5% Negative

7% Neutral

88% Positive

Pros

Respectful
Reliable
Inspires Innovation
Security Protects

Feature Ratings

Average 83

Lead Management

Telephony and Call Center Management

Sales Management

Analytics and Reporting

Customer Service Management

Activity and Workflow Management

Account and Contact Management

Marketing Management

Quote Contract and Proposal

Collaboration

Mobile

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Vendor Support

Ease of Customization

Ease of IT Administration

Breadth of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Oracle CX Sales Reviews

Cameron W.

Role: Sales Marketing
Industry: Energy
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2021

Good user experience, with some issues

Likeliness to Recommend

6 /10

What differentiates Oracle CX Sales from other similar products?

More features to accommodate the needs of an enterprise application

What is your favorite aspect of this product?

Everything is managed by Oracle

What do you dislike most about this product?

Interface could be more user friendly

What recommendations would you give to someone considering this product?

Product is very expensive compared to competitors. I recommend evaluating your company's needs to determine whether the abundant features are worth the added cost.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Inspires Innovation

Cons

Vendor Friendly Policies

Karan N.

Role: Sales Marketing
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2021

A great tool for sales and service delivery teams

Likeliness to Recommend

10 /10

What differentiates Oracle CX Sales from other similar products?

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) is an easy-to-use platform with seamless integration with Salesforce. It provides metrics associated with the lead or client and also helps in grading accounts that help in targeting high-value accounts/customers.

What is your favorite aspect of this product?

Ability to create a holistic view of customer profiles across departments Integration with Salesforce CRM Excellent organization of customer data

What do you dislike most about this product?

The export/import process for data needs to be more simplified AR reports are not user friendly Does not detect duplicate accounts or contacts

What recommendations would you give to someone considering this product?

It can be useful for an organization that has Salesforce CRM, as there is a seamless integration between both systems. It is useful if a company is looking to implement our practices, workflows, and approvals in its processes. I feel Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) is better utilized when it is implemented throughout an entire organization with different levels of permissions.

Pros

Helps Innovate
Continually Improving Product
Reliable
Efficient Service

Judith P.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2021

Excellent marketing platform

Likeliness to Recommend

9 /10

What differentiates Oracle CX Sales from other similar products?

I have no experience from similar products.

What is your favorite aspect of this product?

This is one of the main tool that we rely on in marketing our brands. It monitors our customers experience with our products and services.

What do you dislike most about this product?

I have not experienced any drawback from this platform.

What recommendations would you give to someone considering this product?

I recommend Oracle CX Sales to any business enterprise.

Pros

Continually Improving Product
Performance Enhancing
Trustworthy
Inspires Innovation

Latest Research

Oracle CX Sales

What is Oracle CX Sales?

Company Details

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Awards & Recognition

2022 Emotional Footprint Champion

Oracle CX Sales Ratings

83 Likeliness to Recommend

1 Since last award

95 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Oracle CX Sales?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Activity and Workflow Management Text or code-based and visual workflow designers.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Oracle CX Sales Reviews

Cameron W.

Good user experience, with some issues

Likeliness to Recommend

Pros

Cons

Karan N.

A great tool for sales and service delivery teams

Likeliness to Recommend

Pros

Judith P.

Excellent marketing platform

Likeliness to Recommend

Pros

Most Popular Oracle CX Sales Comparisons

Salesforce Sales Cloud

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SAP CRM

Infor CRM

Zoho CRM

Oracle PeopleSoft CRM

Title

1
Since last award

Feature Ratings

Lead Management

Telephony and Call Center Management

Sales Management

Analytics and Reporting

Customer Service Management

Activity and Workflow Management

Account and Contact Management

Marketing Management

Quote Contract and Proposal

Collaboration

Mobile

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Vendor Support

Ease of Customization

Ease of IT Administration

Breadth of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement