What is Oracle CX Sales?
Oracle Customer Experience (CX) offers a connected suite of applications that goes beyond traditional CRM to help you create, manage, serve, and nurture lasting customer relationships. Build a complete view of your customer and their every interaction—no matter how, when, where, or with whom they engage. Empower your entire business to deliver exceptional customer experiences—from acquisition to retention—and everything in between.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
1
Since last award
95 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Oracle CX Sales?
Pros
- Respectful
- Reliable
- Inspires Innovation
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Telephony and Call Center Management
Sales Management
Analytics and Reporting
Customer Service Management
Activity and Workflow Management
Account and Contact Management
Marketing Management
Quote Contract and Proposal
Collaboration
Mobile
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Vendor Support
Ease of Customization
Ease of IT Administration
Breadth of Features
Availability and Quality of Training
Product Strategy and Rate of Improvement
Oracle CX Sales Reviews
Japeth M.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Dec 2022
Benmeficail CRM Platform
Likeliness to Recommend
What differentiates Oracle CX Sales from other similar products?
Oracle CX Sales is professional in establishing lasting relationships with all persons in the company, and outside market.
What is your favorite aspect of this product?
Oracle CX Sales is the practical way of creating more innovations in the company.
What do you dislike most about this product?
Oracle CX Sales is qualitative in making all the sales decisions through suitable customer relations.
What recommendations would you give to someone considering this product?
Oracle CX Sales is protective, and it ensure quality CRM services are offered to customers without challenges.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Victorien k.
- Role: Student Academic
- Industry: Education
- Involvement: Vendor Selection and Purchasing
Submitted Apr 2022
Likeliness to Recommend
Pros
- Efficient Service
- Caring
- Generous Negotitation
- Continually Improving Product
James C.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2022
Simple workplace tool that boost sales
Likeliness to Recommend
What differentiates Oracle CX Sales from other similar products?
Products are simple to market. Easy to create a customer center and customers. Monitoring the selling process from marketing through customer order. Create reports and analytics for prospects, sales, and maintenance requests. Strong integration with some other Oracle services and third-party applications.
What is your favorite aspect of this product?
We utilize it in entire business of sales process, beginning with marketing, leads, and prospects and ending with selling products or services. We also assist use service order component in handling client requests and resolving them as reports. In addition, creating future plans to expand the business's performance. Creating unique solutions and combining them with existing systems such as banking facilities and others.
What do you dislike most about this product?
Including tabular views within pages. Handle fields such as hidden, updates, necessary in a speedier manner, which really is currently sluggish. Don't forget to include contact data in custom entities.
What recommendations would you give to someone considering this product?
Oracle CX is really the finest in the industry for Sales and Support, particularly when it comes to interfacing with other platforms. This has a reliable and large repository which can manage a large amount of data. It collects and organizes all client, accounts, prospect, opportunity, and service management statistics in one location.
Pros
- Trustworthy
- Effective Service
- Saves Time
- Client's Interest First
