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OpenText Corporation

OpenText Extended ECM

Composite Score

7.4 /10

CX Score

7.3 /10

43 Reviews Write a Review

What is OpenText Extended ECM?

OpenText Content Suite facilitates an agile information governance strategy designed to reduce risk and mitigate the cost of growing volumes of content in the enterprise – freeing strategic CIOs to focus on using information to drive growth and innovation.

Company Details

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Awards & Recognition

OpenText Extended ECM won the following awards in the Enterprise Content Management - Enterprise category

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0 Top Rated Capabilities

1 Top Rated Features

2025

0 Top Rated Capabilities

2 Top Rated Features

2024

OpenText Extended ECM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on OpenText Extended ECM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

1
Since last award

93 Plan to Renew

3
Since last award

75 Satisfaction of Cost Relative to Value

5
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+70 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love OpenText Extended ECM?

6% Negative

9% Neutral

85% Positive

Pros

Security Protects
Acts with Integrity
Unique Features
Helps Innovate

Cons

Vendor Friendly Policies
Less Generous
Less Friendly Negotiation

Feature Ratings

Average 84

Access Permissions Management

Search

ECM Document Management

Workflow Process Automation

Mobile

Collaboration

File Approvals Esignatures

Capture Channels

Ediscovery Audit Trail

File Conversion

Metadata Management

Vendor Capability Ratings

Average 74

Business Value Created

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Breadth of Features

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Ease of Customization

Ease of Implementation

Vendor Support

OpenText Extended ECM Reviews

Vincent C.

Role: Information Technology
Industry: Biotechnology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2026

A great software for a shared workspace area

Likeliness to Recommend

9 /10

What differentiates OpenText Extended ECM from other similar products?

The reputation of the company and its unique approach to content management differentiate it from other products on the market.

What is your favorite aspect of this product?

How it integrates with other platforms connects data and makes it easy for customers to use.

What do you dislike most about this product?

It is a powerful software, but the licensing cost is a major downside. It is really for large global companies.

What recommendations would you give to someone considering this product?

To do a good analysis of the current situation and evaluate correctly the business need.

Pros

Helps Innovate
Enables Productivity
Efficient Service
Saves Time

Sailakshmi U.

Role: Information Technology
Industry: Banking
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2026

Robust and Scalable ECM Solution

Likeliness to Recommend

10 /10

What differentiates OpenText Extended ECM from other similar products?

Content driven solutions that are reilable and efficient, ease for user and the company as well

What is your favorite aspect of this product?

Advanced feature that enable productivity for both users and business which is a win win deal for both

What do you dislike most about this product?

installation& configuration is quite complex and not straight forward, tend to have several compatabiliity issue s

What recommendations would you give to someone considering this product?

Best choice of ECM for large enterprises that are planning to scale and grow tremendously in the industry. this would be a great investment

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Nov 2025

It is a very good software

Likeliness to Recommend

5 /10

Pros

Caring
Helps Innovate
Continually Improving Product
Enables Productivity

Cons

Less Transparent
Less Friendly Negotiation

Latest Research

OpenText Extended ECM

What is OpenText Extended ECM?

Company Details

Need Assistance?

Awards & Recognition

OpenText Extended ECM Ratings

82 Likeliness to Recommend

1 Since last award

93 Plan to Renew

3 Since last award

75 Satisfaction of Cost Relative to Value

5 Since last award

Emotional Footprint Overview

+70 Net Emotional Footprint

How much do users love OpenText Extended ECM?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Access Permissions Management The granularity of user-access controls that can be configured in the ECM system

Search The system can search an entire body of a document for a keyword or phrase.

ECM Document Management Includes lifecycle management, access and permissions, and ability to administer, view, create, edit, and delete content assets.

Workflow Process Automation The extent to and ease of which actions within the system can be configured to be performed automatically

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

File Approvals Esignatures Ability to capture approvals by the ECM system as part of a workflow

Capture Channels Variety of ways a file can be ingested into the ECM system

Ediscovery Audit Trail The extent to which files and file histories are tracked & ability to manage files en masse for the purposes of legal proceedings

File Conversion You can convert files from given types to other formats within the ECM system (e.g. from Word to PDF).

Metadata Management A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

OpenText Extended ECM Reviews

Vincent C.

A great software for a shared workspace area

Likeliness to Recommend

Pros

Sailakshmi U.

Robust and Scalable ECM Solution

Likeliness to Recommend

Pros

It is a very good software

Likeliness to Recommend

Pros

Cons

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1
Since last award

3
Since last award

5
Since last award

Feature Ratings

Access Permissions Management

Search

ECM Document Management

Workflow Process Automation

Mobile

Collaboration

File Approvals Esignatures

Capture Channels

Ediscovery Audit Trail

File Conversion

Metadata Management

Vendor Capability Ratings

Business Value Created

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Breadth of Features

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Ease of Customization

Ease of Implementation

Vendor Support