This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative

Or Call Us:
1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)

NinjaOne

NinjaOne Platform

Composite Score

8.0 /10

CX Score

8.3 /10

37 Reviews Write a Review

What is NinjaOne Platform?

NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

NinjaOne Platform won the following awards in the Remote Monitoring and Management category

Filter By

2025 Data Quadrant Champion

2025

10 Top Rated Capabilities

6 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

3 Top Rated Capabilities

1 Top Rated Features

2024

Conflict Resolution

2023

1 Top Rated Capabilities

2 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

2022 Data Quadrant Champion

2022

2 Top Rated Capabilities

4 Top Rated Features

2022

NinjaOne Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NinjaOne Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

1
Since last award

93 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

1
Since last award

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NinjaOne Platform?

9% Negative

3% Neutral

88% Positive

Pros

Performance Enhancing
Reliable
Inspires Innovation
Client Friendly Policies

Feature Ratings

Average 76

Remote Control

Real User Monitoring

Anti Malware Signature Detection

Patch Management

Process Automation

Network Management

Discovery

Endpoint Backup

Remote NOC, SOC, Helpdesk Integration

Mobile Device Management

Support for IoT Devices

Vendor Capability Ratings

Average 78

Ease of Implementation

Business Value Created

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Breadth of Features

Vendor Support

Availability and Quality of Training

Ease of Data Integration

Ease of Customization

Also Featured in...

Remote Support

Translation missing: en.product_page.ratings.score 7.4

View NinjaOne Platform in this category (opens in a new tab)

Patch Management

Translation missing: en.product_page.ratings.score 7.3

View NinjaOne Platform in this category (opens in a new tab)

NinjaOne Platform Reviews

Alexis A.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2024

Guaranteed Security.

Likeliness to Recommend

9 /10

What differentiates NinjaOne Platform from other similar products?

Incredible interconnectivity, synchronization with Slack and TeamViewer and most importantly guaranteed security.

What is your favorite aspect of this product?

Security and interconnectivity.

What do you dislike most about this product?

It is a reliable and safe app for connecting.

What recommendations would you give to someone considering this product?

Excellent connectivity software, easy to use, supports text chat, video and voice over IP, and is also appropriate for inexperienced users.

Pros

Efficient Service
Security Protects
Continually Improving Product
Reliable

Guillet J.

Role: Information Technology
Industry: Chemicals
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

Likeliness to Recommend

10 /10

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Jan 2024

Patch Management made easy by Ninjaone automaton

Likeliness to Recommend

10 /10

Pros

Performance Enhancing
Trustworthy
Effective Service
Client Friendly Policies

Latest Research

NinjaOne Platform

What is NinjaOne Platform?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2022 Emotional Footprint Champion

2022 Data Quadrant Champion

NinjaOne Platform Ratings

85 Likeliness to Recommend

1 Since last award

93 Plan to Renew

1 Since last award

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love NinjaOne Platform?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Remote Control Allows users access to the devices remotely, taking control of the physical screen, keyboard and other inputs.

Real User Monitoring Enables observation of actual end-user interactions with applications, users’ behaviours, how they navigate, and where they drop off the application.

Anti Malware Signature Detection Comprehensive signature malware detection capabilities through threat intelligence sourcing.

Patch Management Ability to deliver patches, releases, and upgrades to O/s and affiliated systems.

Process Automation The automation of the sequence of tasks within a process, to be executed without manual intervention.

Network Management Includes network device monitoring, performance analysis, and intelligent notifications.

Discovery Automated discovery and identification of devices and associated applications on the network.

Endpoint Backup Includes modules for backing up endpoint devices such as Laptops, PCs, and Tablets.

Remote NOC, SOC, Helpdesk Integration Integration into a 3rd party NOC, SOC, or helpdesk operated by the software vendor or a partner organization.

Mobile Device Management The ability to deploy management settings to iOS and Android devices, either corporate-issued or personally-owned.

Support for IoT Devices Supports the discovery, inventory, monitoring and management of IoT devices.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Remote Support

Patch Management

NinjaOne Platform Reviews

Alexis A.

Guaranteed Security.

Likeliness to Recommend

Pros

Guillet J.

Likeliness to Recommend

Pros

Patch Management made easy by Ninjaone automaton

Likeliness to Recommend

Pros

Most Popular NinjaOne Platform Comparisons

TeamViewer Remote

ConnectWise Automate

Pulseway

LogMeIn Central by GoTo

Atera

Devolutions Remote Desktop Manager

Title

1
Since last award

1
Since last award

1
Since last award

Feature Ratings

Remote Control

Real User Monitoring

Anti Malware Signature Detection

Patch Management

Process Automation

Network Management

Discovery

Endpoint Backup

Remote NOC, SOC, Helpdesk Integration

Mobile Device Management

Support for IoT Devices

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Breadth of Features

Vendor Support

Availability and Quality of Training

Ease of Data Integration

Ease of Customization