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Mural

MURAL

Composite Score
8.2 /10
CX Score
8.2 /10
Category
MURAL
8.2 /10

What is MURAL?

MURAL is the leading digital workspace for visual collaboration in the enterprise. Teams depend on MURAL to understand and solve problems and build consensus using visual methods. More than an online whiteboard, MURAL enables innovation at scale by providing a platform for everything from product strategy and planning to leading immersive workshops using agile and design thinking methodologies. Industry-leading teams at companies including IBM, IDEO, Autodesk, Intuit, GitHub, and Atlassian use MURAL to work together — at any time and from anywhere.

Company Details


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Awards & Recognition

MURAL won the following awards in the Whiteboard Software category

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MURAL Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on MURAL.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

92 Plan to Renew

2
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love MURAL?

1% Negative
11% Neutral
88% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

93

Infinite Canvas

87

Annotation

83

Sticky Notes

83

Surveys and Polling

82

Screen Sharing

82

Role-Based Access

81

Integration with Meeting Solutions

80

Multimedia Content

80

Record, Save, and Export Canvases

78

Vendor Capability Ratings

Average 82

Quality of Features

88

Breadth of Features

88

Ease of Implementation

87

Business Value Created

84

Ease of Data Integration

83

Usability and Intuitiveness

82

Ease of Customization

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

78

Availability and Quality of Training

77

Vendor Support

74

MURAL Reviews

Stephen C.

  • Role: Consultant
  • Industry: Biotechnology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2021

Intuitive for all ages, ability and uses.

Likeliness to Recommend

9 /10

What differentiates MURAL from other similar products?

The templates available

What is your favorite aspect of this product?

Intuitive use, I have seen people of all ages and ability pick it up very easily.

What do you dislike most about this product?

Software costs

What recommendations would you give to someone considering this product?

Go for it, it’s intuitive, has lots of templates available and best of a crowded market.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Lisa H.

  • Role: Operations
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2021

Easy to use!

Likeliness to Recommend

10 /10

What differentiates MURAL from other similar products?

Ease of collaboration.

What is your favorite aspect of this product?

Ease of use.

What do you dislike most about this product?

Haven't found anything.

What recommendations would you give to someone considering this product?

Try it out.

Ashok K.

  • Role: Operations
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2021

Versatile Tool

Likeliness to Recommend

8 /10

What differentiates MURAL from other similar products?

How intuitive it is. I facilitate anything between 5 and 15 workshops, training sessions and meetings a month and I use Mural a lot. Attendants vary, but they all know what to do with Mural even if it's the first time they use it.

What is your favorite aspect of this product?

No. of feature they provide and the interactive approach. It actually helps me to interact with my colleagues virtually. We used it in our daily conversations, in Fun activities, and in Team bonding activities. It is very much flexible with Free text, Shapes, and images. You can also solve complex problems using custom diagrams and can be used in Customer Demo as well.

What do you dislike most about this product?

I fail to get a response from the support team. Due to the bug, I wasn't able to reactivate my workspace (the billing page is blank) and was forced to create a new workspace. So I paid the yearly subscription but my murals are still unavailable.

What recommendations would you give to someone considering this product?

There a few options out there around whiteboarding and co-creation, and some of them are really interesting. Mural is by far the top in my experience and opinion, but I would still recommend you to try it, side by side with your other favorite solutions. It will not just not disappoint it, you'll be really surprised about what this can do for you and those spending time with you in either a meeting, a workshop or a training session

Pros

  • Helps Innovate
  • Reliable
  • Unique Features
  • Effective Service

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