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Mural

MURAL

Composite Score
8.2 /10
CX Score
8.2 /10
Category
MURAL
8.2 /10

What is MURAL?

MURAL is the leading digital workspace for visual collaboration in the enterprise. Teams depend on MURAL to understand and solve problems and build consensus using visual methods. More than an online whiteboard, MURAL enables innovation at scale by providing a platform for everything from product strategy and planning to leading immersive workshops using agile and design thinking methodologies. Industry-leading teams at companies including IBM, IDEO, Autodesk, Intuit, GitHub, and Atlassian use MURAL to work together — at any time and from anywhere.

Company Details


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Awards & Recognition

MURAL won the following awards in the Whiteboard Software category

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MURAL Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on MURAL.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

92 Plan to Renew

2
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love MURAL?

1% Negative
11% Neutral
88% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

93

Infinite Canvas

87

Annotation

83

Sticky Notes

83

Surveys and Polling

82

Screen Sharing

82

Role-Based Access

81

Integration with Meeting Solutions

80

Multimedia Content

80

Record, Save, and Export Canvases

78

Vendor Capability Ratings

Average 82

Quality of Features

88

Breadth of Features

88

Ease of Implementation

87

Business Value Created

84

Ease of Data Integration

83

Usability and Intuitiveness

82

Ease of Customization

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

78

Availability and Quality of Training

77

Vendor Support

74

MURAL Reviews

Alejandro Jose O.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

My favorite tool to collaborate online

Likeliness to Recommend

10 /10

What differentiates MURAL from other similar products?

The way in which permissions can be given to third parties is very easy. When workshops are done online, it is much easier for users, I have tried other platforms but the learning curve is faster with mural.

What is your favorite aspect of this product?

I like the way you can invite people without tedious registration and how quickly guests understand how to use it.

What do you dislike most about this product?

when you use the free version it is not clear that when the free trial ends, you definitely lose access to your boards. And this was painful for me. They should let people know so they can download their information before the trial ends.

What recommendations would you give to someone considering this product?

It is perfect for facilitating workshops. It is not necessary to spend a lot of time explaining the tool because the public understands it very quickly. It can be integrated with teams with ease.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jesse W.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

UNRELIABLE - sticky notes would randomly disappear

Likeliness to Recommend

7 /10

What differentiates MURAL from other similar products?

It's unreliability. Miro is way better.

What is your favorite aspect of this product?

I don't have to use it anymore.

What do you dislike most about this product?

Post-its would randomly disappear and all of my work would be lost. Happened to me and my peers on multiples occasions.

What recommendations would you give to someone considering this product?

Get Miro instead.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Appreciates Incumbent Status
  • Performance Enhancing

Cons

  • Less Reliable

Ikbal M.

  • Role: Information Technology
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Intuitive tool for best online collaboration

Likeliness to Recommend

8 /10

What differentiates MURAL from other similar products?

Summon feature that allows facilitator to gather everyone to the same point as the facilitator, very useful to support novice users and especially when you have an endless whiteboard because end users like to blindly explore and this feature can save the embarrassment. The navigation allows to zoom in to specific areas, and the hand feature allows to drag and zoom without spoiling board. Useful industry templates available like Design Thinking, SW, Lean Canvas which can be dragged and commented on top of

What is your favorite aspect of this product?

Easy and intuitive application, drag and drop images and other templates I can share my canvas easily; even those novice users can join, allowing introverts to actively participate Useful industry templates available like Design Thinking, SW, Lean Canvas Endless whiteboard Re-sizing of post-it note contents as you type Summon everyone to follow you, especially when you have an endless whiteboard

What do you dislike most about this product?

Unable to customize templates - forced to use built-in templates Not able to call someone to the board by a simple "@" mention Endless anonymous animal names! I lose track of who is in the meeting

What recommendations would you give to someone considering this product?

Probably look to get an Enterprise licence because I started off individually but soon realised that my workshop involving geographically dispersed Users needed to participate, however, with limited licence or none at all restricted the creativity of my Users - Unless they join my board anonymously. Design Thinking workshops, bringing the business user to participate and design software based on their needs and goals. Being a geographically dispersed organization with travel restrictions, this board has allowed us to reduce a 2-day workshop into 5 hours!

Pros

  • Reliable
  • Enables Productivity
  • Saves Time
  • Helps Innovate

Cons

  • Slower Product Innovation
  • Commodity Features
  • Vendor Friendly Policies

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