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Mouseflow

Mouseflow

Composite Score
8.0 /10
CX Score
8.2 /10
Category
Mouseflow
8.0 /10

What is Mouseflow?

Mouseflow lets you replay the full visitor experience to identify pain points, boost conversions, and optimize your site. This is done by session replay, heatmap and track of all clicks, mouse movements, scrolls, engagement, form fills and much more.

Company Details


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Awards & Recognition

Mouseflow won the following awards in the Website Analytics category

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Mouseflow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mouseflow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mouseflow?

0% Negative
6% Neutral
94% Positive

Pros

  • Efficient Service
  • Fair
  • Reliable
  • Enables Productivity

Feature Ratings

Average 87

Data Visualization

90

Customer Journey Modelling

88

Machine Learning

88

AI Tools

88

Conversion Analysis

87

Device and Browser Analytics

86

Social Media Analytics

86

Audience Demographics

85

Customer Value Analysis

85

API Framework

84

Paid Search Integration

83

Vendor Capability Ratings

Average 85

Breadth of Features

90

Vendor Support

87

Ease of Implementation

87

Business Value Created

87

Usability and Intuitiveness

87

Ease of IT Administration

86

Quality of Features

85

Ease of Customization

85

Ease of Data Integration

83

Availability and Quality of Training

83

Product Strategy and Rate of Improvement

81

Mouseflow Reviews

Betania M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Analytics for website optimization

Likeliness to Recommend

8 /10

What differentiates Mouseflow from other similar products?

It is very appropriate for the organization to get information about customer behavior, collect customer feedback and therefore inform future product development and updates. It is a very sophisticated software whereby we are constantly changing our user interface according to the results of Mouseflow, and our conversion rates are growing due to the constant changes and your work.

What is your favorite aspect of this product?

We have many virtues thanks to its dashboards and visual drill-down capabilities as it can easily integrate with any platform we use, such as Magneto as it can record a wide range of user behaviors from start to finish thanks to its ability to track clicks and mouse movements, I can see in detail each of the web pages.

What do you dislike most about this product?

Its free version could have more functionalities for first time users or as a test to attract the attention of new customers and an improvement in its mobile platform due to the fact that it is not well optimized for better visualization and an easier method to group filters and save segments.

What recommendations would you give to someone considering this product?

It is a very suitable platform for companies that have a website where they offer products or services where you want a user to perform some action such as filling out a form or make a purchase as you also have exceptional features as a tool that can facilitate the work of making a page do what it should do thus streamlining all your Web processes.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Kyler M.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Useful Website Management Tool

Likeliness to Recommend

9 /10

What differentiates Mouseflow from other similar products?

Mouseflow is useful in screening all the websites and give the accurate traffic.

What is your favorite aspect of this product?

Mouseflow is credible in enhancing all the website details and record visitors.

What do you dislike most about this product?

Mouseflow is systematic and it evaluates various business visitors and clients.

What recommendations would you give to someone considering this product?

Mouseflow is a proficient and accurate website analytical tool

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Angela W.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Very useful for my site to use Mouseflow

Likeliness to Recommend

9 /10

What differentiates Mouseflow from other similar products?

I use this software to closely monitor all the visits to my website, thus obtaining important information to improve my sections and attract much more traffic. Its funnel analysis has allowed me to know the areas of failure within the page and in the sections that visitors decide to leave.

What is your favorite aspect of this product?

It has many good features, especially the tracking tools it has, to be able to monitor the time of each visitor on the page, know the participation of each user, know what keywords attracted users, also being able to segment customers is perfect for me, so I can know where they visit page, sex, age etc., and be able to offer content that interests.

What do you dislike most about this product?

As I only manage my website I have had no major problems with the software, if I had something negative to say, it would be that its interface is not as intuitive as I would like, as it took me a while to understand each function and each tool and adapt to it, but with dedication I managed and now I love using it.

What recommendations would you give to someone considering this product?

These types of tools are not cheap, so we choose the sites where we want to use them. Generally, we don't use Mouseflow on sites that are not monetized in some way. However, if the site needs to perform functions such as sales, calls to action, etc., this tool can make the page do the job as it should. I believe that with the complexity of websites and their users, these types of tools are essential to creating the best user experience.

Pros

  • Reliable
  • Caring
  • Respectful
  • Fair

Most Popular Mouseflow Comparisons

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