Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
+1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)
Microsoft Forms Logo Award Winner Product Badge
Microsoft Forms Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Forms

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Microsoft Forms
8.9 /10

What is Microsoft Forms?

Easily create surveys to collect customer feedback, measure employee satisfaction, and organize team events. Microsoft Forms is simple to use, works on any web browser, and comes with themes and question branching so you won't have to do a lot of work to get to a great survey. Quickly create quizzes to measure student knowledge, evaluate class progress, and focus on topics that need improvement. Microsoft Forms lets you assign points for automatic grading and give explanations for further instruction, so quizzing students is easier than ever. Find out what the class thinks of your trip idea, where the team wants to meet, or how presentation attendees feel.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Microsoft Forms won the following awards in the Online Forms category

Filter By

Microsoft Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Forms?

1% Negative
2% Neutral
97% Positive

Pros

  • Effective Service
  • Acts with Integrity
  • Trustworthy
  • Saves Time

Feature Ratings

Average 83

Security

86

Mobility

86

Drag and Drop Design

84

Field Configuration and Customization

83

Electronic Signatures

82

Data Analysis and Survey Function

81

Workflow Automation

81

State Transformation

81

APIs and Integration

81

Version Management

80

Vendor Capability Ratings

Average 83

Ease of Implementation

88

Business Value Created

86

Usability and Intuitiveness

86

Quality of Features

83

Ease of Data Integration

83

Ease of IT Administration

82

Ease of Customization

81

Vendor Support

81

Availability and Quality of Training

80

Breadth of Features

80

Product Strategy and Rate of Improvement

80

Microsoft Forms Reviews

Ashish G.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2025

Simple, reliable, and perfect data collection

Likeliness to Recommend

9 /10

What differentiates Microsoft Forms from other similar products?

Its seamless integration with Microsoft 365 and ease of collaboration across Teams, Excel, and SharePoint.

What is your favorite aspect of this product?

Its clean interface and effortless integration with Excel for real-time data analysis.

What do you dislike most about this product?

Limited customization options and lack of advanced question logic.

What recommendations would you give to someone considering this product?

Perfect for quick surveys and internal use—just don’t expect deep customization or advanced analytics.

Pros

  • Caring
  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Role: Vendor Management
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Sep 2025

Solid foundation, simple UI, but lacks complexity

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Enables Productivity
  • Saves Time
  • Reliable

Cons

  • Less Friendly Negotiation

Precious W.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2025

It is easy to use

Likeliness to Recommend

7 /10

What differentiates Microsoft Forms from other similar products?

Automatically stores data in Excel for analysis and offline reviewing

What is your favorite aspect of this product?

No coding required to use Microsoft forms

What do you dislike most about this product?

Not ideal for complex workflows or advanced survey logic

What recommendations would you give to someone considering this product?

I would recommend the solution for simple survey

Pros

  • Effective Service
  • Client Friendly Policies
  • Fair
  • Client's Interest First

Most Popular Microsoft Forms Comparisons

Visit our IT’s Moment: A Technology-First Solution for Uncertain Times Resource Center
Over 100 analysts waiting to take your call right now: +1 (703) 340 1171