Microsoft Dynamics 365 for Customer Service
What is Microsoft Dynamics 365 for Customer Service?
To accelerate your digital transformation, you need a new type of business application. One that breaks down the silos between CRM and ERP, that’s powered by data and intelligence, and helps capture new business opportunities. That’s Microsoft Dynamics 365.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceMicrosoft Dynamics 365 for Customer Service Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Microsoft Dynamics 365 for Customer Service.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
2
Since last award
95 Plan to Renew
1
Since last award
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Dynamics 365 for Customer Service?
Pros
- Respectful
- Reliable
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Self Service Capabilities
Analytics and Reporting
Customer Service Knowledge Management
Agent Collaboration
Multi Channel Support
Customer Service Workflow Management
Intelligent Search
Customer Community Management
Mobile Customer Care
Contact Center Integration
Agent Scripting
Vendor Capability Ratings
Ease of Data Integration
Breadth of Features
Quality of Features
Product Strategy and Rate of Improvement
Business Value Created
Ease of Customization
Usability and Intuitiveness
Ease of IT Administration
Ease of Implementation
Vendor Support
Availability and Quality of Training
Microsoft Dynamics 365 for Customer Service Reviews
Shadrach M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2023
Fantastic product, though expensive!!
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 for Customer Service from other similar products?
Ease of customisation to specific business requirements and Ease of Integration.
What is your favorite aspect of this product?
Continuous Improvements, provision of alternative development features like Cloud/desktop flow, Classic flows, Client and Server side scripting as well as other in built configurations. Customizations are well encouraged.
What do you dislike most about this product?
Some times ai have to face some bugs, takes time for fix to be rolled out. Also, the licensing is not really pocket friendly.
What recommendations would you give to someone considering this product?
Get enough money, it's really a great product.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Gabriella S.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2023
Features disappoint, very slow, not very efference
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 for Customer Service from other similar products?
Title: Extremely Dissatisfied with the Lackluster Question Rating: ★☆☆☆☆ I am utterly disappointed with the quality of the question, "What differentiates Microsoft Dynamics 365 for Customer Service from other similar products?" It's almost as if the person who posed this question didn't even bother to put in the minimal effort required to formulate a thoughtful inquiry. First and foremost, the question reeks of laziness. It's a prime example of a shallow and vague inquiry that lacks any depth or specificity. The lack of creativity is astounding. Did the asker even take a moment to consider what aspects they wanted to compare?
What is your favorite aspect of this product?
Well, I must say that after careful consideration, I find myself unable to pinpoint any aspect of this product that I could genuinely appreciate or like. My examination of the product has left me underwhelmed and devoid of any positive sentiments. From my perspective, there seems to be little to nothing that would spark any admiration or fondness on my part.
What do you dislike most about this product?
Inefficiency: The lack of efficiency in this product is disappointing. It seems to require more effort and time than it should to accomplish tasks, which can hinder productivity and user satisfaction. Limited Helpful Features: It's disappointing to find that the product doesn't offer many helpful features. This can severely impact its usefulness and make it less appealing compared to other solutions on the market. Expensive Licensing: The high cost of the product's license is a significant drawback. It's disheartening to invest a significant amount of money only to encounter various shortcomings and limitations.
What recommendations would you give to someone considering this product?
Look for alternative software.
Pros
- Helps Innovate
- Continually Improving Product
- Caring
- Respectful
Cons
- Wastes Time
Dawid K.
- Role: Industry Specific Role
- Industry: Energy
- Involvement: Business Leader or Manager
Submitted May 2023
Business enabler in the cloud
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 for Customer Service from other similar products?
Web solution, variety of modules, customized workspaces
What is your favorite aspect of this product?
Ease of access,
What do you dislike most about this product?
Session ends too fast (can only be maintained by system admin), not every parameter can be a column, not every column can be used for filtering,
What recommendations would you give to someone considering this product?
Great software if you like basic features. There is a risk any customisation will crash after global forced update. It is tough to customize.
Pros
- Security Protects
- Continually Improving Product
- Includes Product Enhancements
- Appreciates Incumbent Status
