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Microsoft Corporation

Microsoft Dynamics 365

Composite Score

8.2 /10

CX Score

8.3 /10

88 Reviews Write a Review

What is Microsoft Dynamics 365?

Dynamics 365 (previously Microsoft Dynamics 365 ERP) offers AI-powered ERP and CRM applications to help you better manage sales, service, finance, and supply chain operations. Use them individually or together to connect teams, processes, and data for improved efficiency and new insights.

Company Details

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Awards & Recognition

Microsoft Dynamics 365 won the following awards in the Enterprise Resource Planning - Enterprise category

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2026 Data Quadrant Champion

Latest Award, 2026

2 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2026

2025 Emotional Footprint Champion

2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation

2025

2025 Data Quadrant Champion

2025

9 Top Rated Capabilities

9 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

10 Top Rated Capabilities

9 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Champion

2023

11 Top Rated Capabilities

8 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2022 Data Quadrant Champion

2022

8 Top Rated Capabilities

4 Top Rated Features

2022

Microsoft Dynamics 365 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Dynamics 365.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

1
Since last award

86 Plan to Renew

2
Since last award

77 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Dynamics 365?

3% Negative

10% Neutral

87% Positive

Pros

Helps Innovate
Enables Productivity
Efficient Service
Respectful

Feature Ratings

Average 83

Analytics and Reporting

Accounting and Financial Management

Governance Risk and Compliance

Customer Relationship Management

Industry Specific Capabilities

Procurement Management

Service Management

Supply Chain Management

Human Capital Management

Job and Project Management

BI and Performance Management

Vendor Capability Ratings

Average 76

Breadth of Features

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of IT Administration

Ease of Implementation

Vendor Support

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Also Featured in...

Supply Chain Management

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View Microsoft Dynamics 365 in this category (opens in a new tab)

Core Financial Management

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View Microsoft Dynamics 365 in this category (opens in a new tab)

Microsoft Dynamics 365 Reviews

James B.

Role: Operations
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2020

Fantastic program and so easy to set up

Likeliness to Recommend

10 /10

What differentiates Microsoft Dynamics 365 from other similar products?

Most applications are automatic and you don't have to manually set up all your tasks, you basically set it and forget it.

What is your favorite aspect of this product?

It keeps track of all or business expenses and charts and graphs the expenditures

What do you dislike most about this product?

You have to renew the license every few years to keep using the program.

What recommendations would you give to someone considering this product?

This is a great program and can implement to any system

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

LaTeasha G.

Role: C-Level
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2020

I love this product. It meets my unique needs!

Likeliness to Recommend

10 /10

What differentiates Microsoft Dynamics 365 from other similar products?

The face of the program

What is your favorite aspect of this product?

The fact that it is modern

What do you dislike most about this product?

Nothing , I love the product

What recommendations would you give to someone considering this product?

It is Amazing

Pros

Trustworthy
Efficient Service
Saves Time
Respectful

Role: C-Level
Industry: Biotechnology
Involvement: Vendor Selection and Purchasing

Validated Review

Anonymous Reviewer

Submitted Feb 2020

Easy to use with good features

Likeliness to Recommend

9 /10

Pros

Continually Improving Product
Trustworthy
Unique Features
Efficient Service

Latest Research

Microsoft Dynamics 365

What is Microsoft Dynamics 365?

Company Details

Need Assistance?

Awards & Recognition

2026 Data Quadrant Champion

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

2022 Data Quadrant Champion

Microsoft Dynamics 365 Ratings

80 Likeliness to Recommend

1 Since last award

86 Plan to Renew

2 Since last award

77 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love Microsoft Dynamics 365?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Accounting and Financial Management Includes accounting and finance functions such as general ledger, accounts payable, and accounts receivable.

Governance Risk and Compliance Includes governance, risk management, compliance, security management, controls and audit.

Customer Relationship Management Includes sales order management functions such as quotes, contract, marketing, and automation.

Industry Specific Capabilities Includes all unmentioned industry specific modules and capabilities related to the primary industry of your company.

Procurement Management Includes purchasing and procurement management, as well as supplier management and optimization.

Service Management Includes all aspects of service management, service orders, requests, field service and contracts.

Supply Chain Management Includes all aspects of logistics, distribution, and inventory management, as well as warehouse and shipping, order promising, and asset management.

Human Capital Management Includes employee management functions such as recruiting, payroll, development and performance management.

Job and Project Management Includes all aspects of project planning management, costing and billing, resource management and controls, and product data management.

BI and Performance Management Includes all aspects of reporting and BI analytics, as well as planning and optimization.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Supply Chain Management

Core Financial Management

Microsoft Dynamics 365 Reviews

James B.

Fantastic program and so easy to set up

Likeliness to Recommend

Pros

LaTeasha G.

I love this product. It meets my unique needs!

Likeliness to Recommend

Pros

Easy to use with good features

Likeliness to Recommend

Pros

Most Popular Microsoft Dynamics 365 Comparisons

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1
Since last award

2
Since last award

2
Since last award

Feature Ratings

Analytics and Reporting

Accounting and Financial Management

Governance Risk and Compliance

Customer Relationship Management

Industry Specific Capabilities

Procurement Management

Service Management

Supply Chain Management

Human Capital Management

Job and Project Management

BI and Performance Management

Vendor Capability Ratings

Breadth of Features

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of IT Administration

Ease of Implementation

Vendor Support

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement