What is Microsoft Dynamics 365?
Dynamics 365 (previously Microsoft Dynamics 365 ERP) offers AI-powered ERP and CRM applications to help you better manage sales, service, finance, and supply chain operations. Use them individually or together to connect teams, processes, and data for improved efficiency and new insights.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
80 Likeliness to Recommend
1
Since last award
86 Plan to Renew
2
Since last award
77 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Dynamics 365?
Pros
- Helps Innovate
- Enables Productivity
- Efficient Service
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Analytics and Reporting
Accounting and Financial Management
Governance Risk and Compliance
Customer Relationship Management
Industry Specific Capabilities
Procurement Management
Service Management
Supply Chain Management
Human Capital Management
Job and Project Management
BI and Performance Management
Vendor Capability Ratings
Breadth of Features
Usability and Intuitiveness
Business Value Created
Quality of Features
Ease of IT Administration
Ease of Implementation
Vendor Support
Ease of Data Integration
Ease of Customization
Availability and Quality of Training
Product Strategy and Rate of Improvement
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Microsoft Dynamics 365 Reviews
- Role: Information Technology
- Industry: Consulting
- Involvement: End User of Application
Submitted Jan 2021
Great to use
Likeliness to Recommend
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Unique Features
Laura C.
- Role: Consultant
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2020
Useful enterprise tool
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 from other similar products?
The name is of value. People are willing to pay more for a branded product of high recognition
What is your favorite aspect of this product?
The various amount of tools available for use
What do you dislike most about this product?
Not much: it’s frustrating that it does go “down” at times.
What recommendations would you give to someone considering this product?
Look at the competition, because I doubt you’ll be able to find better.
Pros
- Continually Improving Product
- Performance Enhancing
- Trustworthy
- Effective Service
Cons
- Under Delivered
- Role: Vendor Management
- Industry: Construction
- Involvement: Vendor Management and Renewal
Submitted Oct 2020
Great product for the price. Lots of features.
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Saves Time
Cons
- Under Delivered
