Mediafly Customer Reviews 2025 | Conversation Intelligence

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Mediafly

Composite Score

7.6 /10

CX Score

7.9 /10

52 Reviews Write a Review

What is Mediafly?

Mediafly helps revenue operations professionals make better decisions by equipping them with actionable, real-time intelligence on sales and marketing KPIs. Businesses rely on the company’s solutions to forecast more accurately, better manage pipeline, tailor rep coaching based on individual performance, understand their marketing attribution, and conduct data-backed planning and analysis.

Company Details

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Mediafly Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mediafly.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

1
Since last award

97 Plan to Renew

9
Since last award

80 Satisfaction of Cost Relative to Value

6
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mediafly?

4% Negative

7% Neutral

89% Positive

Pros

Respectful
Transparent
Fair
Client's Interest First

Feature Ratings

Average 81

Call Analytics

Call Recording

Role-Based Access

Mobile Support

Dashboards and Reporting

Artificial Intelligence Engine

Application Integration

Manager Annotation and Feedback

Conversation Coaching

Pipeline Visibility

Audio Transcription

Vendor Capability Ratings

Average 80

Ease of Data Integration

Vendor Support

Availability and Quality of Training

Business Value Created

Ease of Implementation

Breadth of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Ease of Customization

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Mediafly Reviews

Kat L.

Role: Operations
Industry: Other
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2021

Versatile, Helpful, GREAT Customer Support

Likeliness to Recommend

10 /10

What differentiates Mediafly from other similar products?

The ease of integration from Bullhorn and customization. Their Support is top notch, second to none.

What is your favorite aspect of this product?

Customer Support - they are timely and efficient. If you are in a pinch and need them to do something for you, they will. If you'd prefer to learn to do it yourself, they will show you. They don't charge extra for training.

What do you dislike most about this product?

Dashboards can be difficult to build and it's too much information for most of our end users. It does take some administrative work to get a report or dashboard built.

What recommendations would you give to someone considering this product?

I can only speak to the Legacy platform, to be discontinued for 2022, but I would recommend gathering the reports and KPIs you use and making sure the data can be pulled in from your existing ATS, particularly if you are not utilizing Bullhorn.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jul 2021

Good AI but some functions could use improvements.

Likeliness to Recommend

9 /10

Pros

Altruistic
Performance Enhancing
Inspires Innovation
Respectful

Cons

Under Delivered

Abhishek M.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Usability not intuitive

Likeliness to Recommend

7 /10

What differentiates Mediafly from other similar products?

The in-depth accurate analytics of the sales metrics.

What is your favorite aspect of this product?

Compelling visualizations for the key metrics

What do you dislike most about this product?

poor UI, the product has a steep learning curve and requires a lot of time to fully understand its functionality which requires a lot of patience

What recommendations would you give to someone considering this product?

Its a great tool but you need to be patient with it to fully exploit its power and extract from its wide array of functions

Pros

Altruistic
Enables Productivity
Efficient Service
Caring

Latest Research

Mediafly

What is Mediafly?

Company Details

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Awards & Recognition

Mediafly Ratings

85 Likeliness to Recommend

1 Since last award

97 Plan to Renew

9 Since last award

80 Satisfaction of Cost Relative to Value

6 Since last award

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Mediafly?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Call Analytics Real-time and historical reporting and analytics on call metrics, such as talk time, competition win rate, key words, sentiment etc.

Call Recording Inbound and outbound calls are captured and retained in the platform, and can be appended with relevant metadata (such as callers, date/time, subject).

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Dashboards and Reporting Customizable dashboards to track KPIs, rep performance, and metrics.

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Manager Annotation and Feedback The solution allows managers to provide annotation and feedback on recorded calls, and to assign calls a score based on predefined or user-defined rubric.

Conversation Coaching The solution makes proactive recommendations to sales reps based on call attributes and dynamics, for example, balance of talk time or keywords mentioned.

Pipeline Visibility Single view into deals by combining customer interactions for visibility into executive involvement, history with past employees and leading sales indicators.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Sales Analytics

Sales Enablement

Mediafly Reviews

Kat L.

Versatile, Helpful, GREAT Customer Support

Likeliness to Recommend

Pros

Good AI but some functions could use improvements.

Likeliness to Recommend

Pros

Cons

Abhishek M.

Usability not intuitive

Likeliness to Recommend

Pros

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Feature Ratings

Call Analytics

Call Recording

Role-Based Access

Mobile Support

Dashboards and Reporting

Artificial Intelligence Engine

Application Integration

Manager Annotation and Feedback

Conversation Coaching

Pipeline Visibility

Audio Transcription

Vendor Capability Ratings

Ease of Data Integration

Vendor Support

Availability and Quality of Training

Business Value Created

Ease of Implementation

Breadth of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Ease of Customization