Mediafly Customer Reviews 2025 | Conversation Intelligence

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Mediafly

Composite Score

7.6 /10

CX Score

7.9 /10

52 Reviews Write a Review

What is Mediafly?

Mediafly helps revenue operations professionals make better decisions by equipping them with actionable, real-time intelligence on sales and marketing KPIs. Businesses rely on the company’s solutions to forecast more accurately, better manage pipeline, tailor rep coaching based on individual performance, understand their marketing attribution, and conduct data-backed planning and analysis.

Company Details

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Mediafly Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mediafly.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

1
Since last award

97 Plan to Renew

9
Since last award

80 Satisfaction of Cost Relative to Value

6
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mediafly?

4% Negative

7% Neutral

89% Positive

Pros

Respectful
Transparent
Fair
Client's Interest First

Feature Ratings

Average 81

Call Analytics

Call Recording

Role-Based Access

Mobile Support

Dashboards and Reporting

Artificial Intelligence Engine

Application Integration

Manager Annotation and Feedback

Conversation Coaching

Pipeline Visibility

Audio Transcription

Vendor Capability Ratings

Average 80

Ease of Data Integration

Vendor Support

Availability and Quality of Training

Business Value Created

Ease of Implementation

Breadth of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Ease of Customization

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Mediafly Reviews

Carissa M.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

Great product and user friendly!

Likeliness to Recommend

9 /10

What differentiates Mediafly from other similar products?

Customization per CRM.

What is your favorite aspect of this product?

Leaving comments on the calls and scoring. Our team has to also score their own calls.

What do you dislike most about this product?

The integration with our CRM is still not 100% working correctly, but we have submitted IT tickets for the issues.

What recommendations would you give to someone considering this product?

Great program to listen to your team's call and give feedback.

Pros

Helps Innovate
Performance Enhancing
Trustworthy
Unique Features

Stephen O.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

Great starting point into call intelligence and co

Likeliness to Recommend

8 /10

What differentiates Mediafly from other similar products?

The customer service team and the leadership team

What is your favorite aspect of this product?

The insights gained into conversational intelligence

What do you dislike most about this product?

The UX/UI could be cleaner and it could more easily integrate into webex

What recommendations would you give to someone considering this product?

If you are looking to start out in call intelligence and sales coaching start here

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Consultant
Industry: Consulting
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jun 2021

Easy to communicate with internal team

Likeliness to Recommend

8 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

Mediafly

What is Mediafly?

Company Details

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Awards & Recognition

Mediafly Ratings

85 Likeliness to Recommend

1 Since last award

97 Plan to Renew

9 Since last award

80 Satisfaction of Cost Relative to Value

6 Since last award

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Mediafly?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Call Analytics Real-time and historical reporting and analytics on call metrics, such as talk time, competition win rate, key words, sentiment etc.

Call Recording Inbound and outbound calls are captured and retained in the platform, and can be appended with relevant metadata (such as callers, date/time, subject).

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Dashboards and Reporting Customizable dashboards to track KPIs, rep performance, and metrics.

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Manager Annotation and Feedback The solution allows managers to provide annotation and feedback on recorded calls, and to assign calls a score based on predefined or user-defined rubric.

Conversation Coaching The solution makes proactive recommendations to sales reps based on call attributes and dynamics, for example, balance of talk time or keywords mentioned.

Pipeline Visibility Single view into deals by combining customer interactions for visibility into executive involvement, history with past employees and leading sales indicators.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

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Sales Enablement

Mediafly Reviews

Carissa M.

Great product and user friendly!

Likeliness to Recommend

Pros

Stephen O.

Great starting point into call intelligence and co

Likeliness to Recommend

Pros

Easy to communicate with internal team

Likeliness to Recommend

Pros

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Feature Ratings

Call Analytics

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Dashboards and Reporting

Artificial Intelligence Engine

Application Integration

Manager Annotation and Feedback

Conversation Coaching

Pipeline Visibility

Audio Transcription

Vendor Capability Ratings

Ease of Data Integration

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Availability and Quality of Training

Business Value Created

Ease of Implementation

Breadth of Features

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Ease of IT Administration

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