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Intuit

Mailchimp

Composite Score

8.7 /10

CX Score

8.9 /10

659 Reviews Write a Review

What is Mailchimp?

MailChimp is a marketing and commerce platform with all the tools you need, all in one place. Even if you don’t know the first thing about marketing — MailChimp provide world-class technology and support to help your business launch, build, and grow to meet your one-of-a-kind vision.

Company Details

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Awards & Recognition

Mailchimp won the following awards in the Email Marketing category

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0 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2025

1 Top Rated Capabilities

0 Top Rated Features

2024

0 Top Rated Capabilities

1 Top Rated Features

2023

0 Top Rated Capabilities

1 Top Rated Features

2022

Mailchimp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mailchimp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

93 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mailchimp?

3% Negative

6% Neutral

91% Positive

Pros

Reliable
Enables Productivity
Respectful
Acts with Integrity

Feature Ratings

Average 83

Email Delivery

Campaign Management

Email Templates

Basic Reporting and Analytics

Contact Database

Mobile Optimized

A/B Testing

Auto-Responders

SPAM Compliance

Segmentation

Content Authoring

Vendor Capability Ratings

Average 81

Ease of Implementation

Business Value Created

Ease of Data Integration

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training

Vendor Support

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Mailchimp Reviews

Hassan Ali A.

Role: Sales Marketing
Industry: Other
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2022

Great Software for Email Marketing Experts!

Likeliness to Recommend

9 /10

What differentiates Mailchimp from other similar products?

It's cheaper than other similar software like Klaviyo!

What is your favorite aspect of this product?

Low pricing and great basic features for Email marketing!

What do you dislike most about this product?

It's comparatively lower depth into the Email Marketing world vs Klaviyo

What recommendations would you give to someone considering this product?

If you're doing some basic email marketing stuff, it's great!

Pros

Helps Innovate
Reliable
Efficient Service
Effective Service

alex j.

Role: C-Level
Industry: Media
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2022

Great for email marketing

Likeliness to Recommend

10 /10

What differentiates Mailchimp from other similar products?

Mailchimp is one of the best solutions available for email marketing and gives you good control over what you send and to who and then you get all analytics needed about the campaing.

What is your favorite aspect of this product?

My favorite new addition to mail chimp is the automation journey for contact where you can setup in advance the campaigns and then whenever a new contact is added, he will take the automation journey without the need of doing contact.

What do you dislike most about this product?

The only thing I dislike about mailchimp is that you cannot receive automatic notifications of newly added contacts.

What recommendations would you give to someone considering this product?

I highly recommend using mailchimp for your email marketing campaigns.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Muhammad H.

Role: Sales Marketing
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2022

Simple Yet Super Effective Email Marketing Tool

Likeliness to Recommend

9 /10

What differentiates Mailchimp from other similar products?

Mailchimp isn't doing anything so different but the good thing is they are doing everything so perfectly and smoothly that you don't have to worry. Being the market leader their main goal is to retain their current users and IMO they are not going anywhere because MailChimp is one of the most stable email solutions out there

What is your favorite aspect of this product?

The best thing about MailChimp is the templating options they provide, You don't have to start anything from scratch because there are templates available for literally every possible email you want to broadcast. The obvious favorite aspect of MailChimp has to be the group broadcasts, it manages the target groups so smoothly that you don't have to worry a bit about managing such things. Another thing that makes MailChimp standout is their drag and drop editor which is literally super pleasing for anyone using MailChimp.

What do you dislike most about this product?

MailChimp is one of my favorite tools out there in the email marketing space. If I have to say something in this department I would like to raise a point that though the UI/UX is quite simple for MailChimp If you need to make some really advance email then you have to find the actual tools. But that's not an issue that should stop anyone from purchasing MailChimp. As I mentioned earlier It is one of the best Email Marketing Tool.

What recommendations would you give to someone considering this product?

MailChimp is one of the best email marketing tools, features like forms, landing pages, and automated drip campaigns make it super convenient and efficient. If you are naive you should consider MailChimp and If you're pro, you must already be considering MailChimp

Pros

Performance Enhancing
Enables Productivity
Reliable
Saves Time

Cons

Inhibits Innovation
Slower Product Innovation
Charges for Enhancements

Latest Research

Mailchimp

What is Mailchimp?

Company Details

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Awards & Recognition

Mailchimp Ratings

86 Likeliness to Recommend

93 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Mailchimp?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Email Delivery The ability to send email to large number of recipients at-scale.

Campaign Management Email campaign management is a sequence of marketing efforts that contacts multiple recipients and are designed to reach out to subscribers at the best time.

Email Templates The ability to create and curate email templates based off of approved brand standards.

Basic Reporting and Analytics The ability to measure metrics related to CRM/emails/campaigns.

Contact Database The ability for basic CRM capabilities - information about email subscribers, leads, and customers in a centralized location.

Mobile Optimized The ability to create email content that is easy to read on multiple platforms including mobile devices.

A/B Testing A/B or Split Testing allows marketing managers to compare and contrast two or more versions of the same piece of content to maximizing open, click and rates.

Auto-Responders The ability to send an automated email to new contacts, interact when subscribers engage with previous emails, and auto-respond when they join a new list.

SPAM Compliance The ability to actively manage compliance with spam-related legislation, for example, providing opt-out capabilities.

Segmentation The ability to segregate mailing list based on criteria. Example, demographics, location, target market, existing or new customers.

Content Authoring The ability to create emails including body copy, ability to include graphics and test the content view.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Marketing Automation - B2C

Marketing Automation - B2B

Mailchimp Reviews

Hassan Ali A.

Great Software for Email Marketing Experts!

Likeliness to Recommend

Pros

alex j.

Great for email marketing

Likeliness to Recommend

Pros

Muhammad H.

Simple Yet Super Effective Email Marketing Tool

Likeliness to Recommend

Pros

Cons

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Title

Feature Ratings

Email Delivery

Campaign Management

Email Templates

Basic Reporting and Analytics

Contact Database

Mobile Optimized

A/B Testing

Auto-Responders

SPAM Compliance

Segmentation

Content Authoring

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Ease of Data Integration

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training

Vendor Support