What is Lucidchart?
Lucidchart is the intelligent diagramming application that brings teams together to make better decisions and build the future. Quickly visualize your team's processes, systems, and organizational structure. Intelligent diagramming lets you visualize complex ideas faster, clearer and more collaboratively. Lucidchart makes it easy to involve the right people to make the right decisions. Lucidchart allows you to stay focused and sprint forward with purpose. Bring to life the plans that will propel your business.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
97 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Lucidchart?
Pros
- Reliable
- Trustworthy
- Client Friendly Policies
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Visual Process Design
Commenting
Deployment
Process Model Repository/Content Repository
Dashboard
Process Monitoring and Optimization
Process Auditing
Process Modelling and Design
Analytics and Reporting
Process Automation
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Breadth of Features
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Vendor Support
Ease of Customization
Ease of IT Administration
Quality of Features
Lucidchart Reviews
Christina R.
- Role: Information Technology
- Industry: Biotechnology
- Involvement: End User of Application
Submitted Mar 2024
Determined Software for Process Management
Likeliness to Recommend
What differentiates Lucidchart from other similar products?
The software helps in process modelling, and this allows new designs for managing operations.
What is your favorite aspect of this product?
The commenting option from the software helps manage every process, and acquire insights from the clients.
What do you dislike most about this product?
The consistency the program has in managing processes is something that develops business growth.
What recommendations would you give to someone considering this product?
The process simulation from the software helps in business performance.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
John P.
- Role: Operations
- Industry: Communications
- Involvement: End User of Application
Submitted Dec 2023
Very easy to use - very nice visualizations!
Likeliness to Recommend
What differentiates Lucidchart from other similar products?
Ease of visualization - no fuss and user friendly
What is your favorite aspect of this product?
Visuals - lots of diagram shapes to choose from.
What do you dislike most about this product?
NA - loving every functions!
What recommendations would you give to someone considering this product?
Go for it - saves time creating diagrams!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Dean M.
- Role: Consultant
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2025
Lucidhcart is best in class
Likeliness to Recommend
What differentiates Lucidchart from other similar products?
Lucidchart may not be the flashiest tool on the market, but it is a highly reliable and versatile platform. For business organizations that require diagrams to be accurate, data-driven, cross-platform, and collaborative, Lucidchart stands out as a strong, dependable choice
What is your favorite aspect of this product?
Unlike many diagramming tools that feel like solitary sketchpads, Lucidchart transforms diagramming into a team exercise. Multiple people can edit the same document simultaneously, see each other’s cursors, leave comments directly on shapes, and track version history
What do you dislike most about this product?
The biggest drawback I have noticed with Lucidchart is its performance on large, complex diagrams. Once a chart grows beyond a certain size, with multiple layers, data imports, and detailed flows, the interface can feel sluggish, and navigation becomes less fluid. For power users, that lag interrupts the very efficiency the tool is meant to deliver.
What recommendations would you give to someone considering this product?
Lucidchart’s real value emerges when connected to tools like Google Workspace, Microsoft 365, Jira, or Salesforce. Linking diagrams to live data or embedding them in collaboration platforms streamlines workflows significantly.
Pros
- Saves Time
- Helps Innovate
- Continually Improving Product
- Reliable