What is Kissmetrics?
Get to know your customers through deep insights and engage them with highly targeted email and Facebook campaigns - so they go from bystanders to buyers.
Company Details
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Get AssistanceKissmetrics Ratings
Real user data aggregated to summarize the product performance and customer experience.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
100 Plan to Renew
73 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Kissmetrics?
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Conversion Analysis
Search Engine Optimization
Customer Journey Modelling
Social Media Analytics
Paid Search Integration
Customer Value Analysis
Audience Segmentation
Device and Browser Analytics
Audience Demographics
Data Visualization
API Framework
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Business Value Created
Product Strategy and Rate of Improvement
Breadth of Features
Vendor Support
Ease of IT Administration
Usability and Intuitiveness
Ease of Customization
Kissmetrics Reviews
Kari C.
- Role: Sales Marketing
- Industry: Utilities
- Involvement: End User of Application
Submitted Aug 2021
The Appropriate Analytical Solution
Likeliness to Recommend
What differentiates Kissmetrics from other similar products?
Kissmetrics introduced the audience segmentation procedures, which classifies clients based on their locality and demands. Secondly, Kissmetrics brought the data visualization sphere, which concentrates in extracting data, and efficiently analyzing it.
What is your favorite aspect of this product?
The deployment of audience demographics is a feature that Kissmetrics introduced, and huge benefits are acquired from learning from clients. More so, Kissmetrics allows browser and device analytics, credible encounter as many consumers uses the two.
What do you dislike most about this product?
The efficiency and help that Kissmetrics issues to companies exceeds the demands or the expectations of subscribers. Therefore, Kissmetrics is a high performing program, for companies,
What recommendations would you give to someone considering this product?
Kissmetrics has elaborate scientific and statistical means of analysis, which critically evaluates the web visits, the behavioral changes from clients, and some others. Also, Kissmetrics there is SEO support, social sites analytics, and paid searches, a significant tool for high ranking.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Ben S.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted May 2021
Powerful once you learn how it works
Likeliness to Recommend
What differentiates Kissmetrics from other similar products?
Kissmetrics enables a lot of measurement capabilities that would be difficult to set up otherwise.
What is your favorite aspect of this product?
I love what Kissmetrics enables us to do and how it helps us prove our value as marketers.
What do you dislike most about this product?
The UI isn't the easiest to navigate.
What recommendations would you give to someone considering this product?
Make sure you have the time to learn how to use it well.
Pros
- Helps Innovate
- Performance Enhancing
- Security Protects
- Enables Productivity
Cons
- Slower Product Innovation
- Leverages Incumbent Status
- Less Efficient Service
Hannah W.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2021
Productive and Resourceful Software
Likeliness to Recommend
What differentiates Kissmetrics from other similar products?
Kissmetrics has a feature of audience demographics, helping us profile the information of our clients. Furthermore, Kissmetrics has different analytics capabilities, from social media to SEO.
What is your favorite aspect of this product?
Kissmetrics has a data visualization feature, one of the essential abilities for managing information. Also, Kissmetrics audience segmentation is a feature that gives us adequate information that concerns the clients we work for.
What do you dislike most about this product?
Kissmetrics has fostered organizational success, giving us the best practices. Kissmetrics has made our culture successful, for extensive and solid supervision.
What recommendations would you give to someone considering this product?
Kissmetrics has enough mechanisms for monitoring and analyzing the behaviors of our clients. There is critical analysis, segmentation, and valuation, and since the companies are profit oriented, Kissmetrics will see you through.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing