Keyfactor Customer Reviews 2025 | Public Key Infrastructure

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Keyfactor

Composite Score

7.8 /10

CX Score

7.7 /10

17 Reviews Write a Review

What is Keyfactor?

Simplify your security. Embrace modern PKI. Keyfactor can help your teams take control and automate at scale, securing every device, workload, and thing with identity-first protection.

Company Details

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Keyfactor Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

73 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Keyfactor?

0% Negative

6% Neutral

94% Positive

Pros

Respectful
Helps Innovate
Continually Improving Product
Performance Enhancing

Feature Ratings

Average 88

Deployment Flexibility

100

HSM Included with Solution

High Availability and Disaster Recovery Support

Compliance

Signum and SignServer Enterprise

Bouncy Castle Cryptographic APIs

Command Risk Intelligence

Certificate Lifecycle Management

Scalability

Certificate Discovery

PQC Algorithm support

Vendor Capability Ratings

Average 79

Quality of Features

Vendor Support

Ease of Implementation

Breadth of Features

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Keyfactor Reviews

Dirk L.

Role: Consultant
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2025

Complete PKI and certificate lifecycle management

Likeliness to Recommend

8 /10

What differentiates Keyfactor from other similar products?

Complete PKI and certificate lifecycle management from a single source

What is your favorite aspect of this product?

Flexible implementation and integration options. Comprehensive platform support including hw and sw appliance, on-premises and cloud deployment.

What do you dislike most about this product?

Expensive Keyfactor Command CLM which makes competetive offering difficult.

What recommendations would you give to someone considering this product?

Plan carefully. If automation is required, double check if this can be achieved with EJBCA only or if Keyfactor Command is required.

Pros

Security Protects
Helps Innovate
Reliable
Enables Productivity

Cons

Less Generous
Less Efficient Service
Vendor's Interest First

Role: Information Technology
Industry: Telecommunications
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Sep 2025

Always ahead of the game

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted May 2025

Streamlined PKI Management across the enterprise.

Likeliness to Recommend

10 /10

Pros

Reliable
Trustworthy
Efficient Service
Effective Service

Latest Research

Keyfactor

What is Keyfactor?

Company Details

Need Assistance?

Keyfactor Ratings

88 Likeliness to Recommend

100 Plan to Renew

73 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Keyfactor?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Deployment Flexibility Deployment options support SaaS or Self-hosted.

HSM Included with Solution Includes a hardware security module (HSM) as part of offering at not added costs.

High Availability and Disaster Recovery Support Provides redundant infrastructure and disaster recovery plans to ensure continuous availability of PKI services even in case of hardware failure or cyberattack.

Compliance Complies with relevant industry standards and regulations, such as PCI DSS and HIPAA to ensure adherence to data security requirements.

Signum and SignServer Enterprise Code-signing-as-a-service solution designed to secure the software supply chain by protecting sensitive signing keys and automating signing processes

Bouncy Castle Cryptographic APIs Offers open-source and FIPS-certified cryptographic APIS for Java and C#. It's designed for developers implementing cryptography and secure protocols.

Command Risk Intelligence Advanced discovery capabilities by scanning the internet for unknown public and private certificate authorities, external endpoints, and data from CT logs.

Certificate Lifecycle Management CLM encompasses the entire process of requesting, storing, renewing, rekeying and retiring cryptographic keys.

Scalability Provides a solution with the ability to handle large enterprise environments with thousands of certificates. It also provide an efficient database design

Certificate Discovery Product should identify and catalog all the digital certificates deployed across IT infrastructure and support both internal and public-facing infrastructure

PQC Algorithm support The Future proof PQC algorithms to be supported to eliminate quantum threats and smooth migration

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Keyfactor Reviews

Dirk L.

Complete PKI and certificate lifecycle management

Likeliness to Recommend

Pros

Cons

Always ahead of the game

Likeliness to Recommend

Pros

Streamlined PKI Management across the enterprise.

Likeliness to Recommend

Pros

Title

Feature Ratings

Deployment Flexibility

HSM Included with Solution

High Availability and Disaster Recovery Support

Compliance

Signum and SignServer Enterprise

Bouncy Castle Cryptographic APIs

Command Risk Intelligence

Certificate Lifecycle Management

Scalability

Certificate Discovery

PQC Algorithm support

Vendor Capability Ratings

Quality of Features

Vendor Support

Ease of Implementation

Breadth of Features

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Availability and Quality of Training