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Keeper Security

Keeper

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Keeper
8.9 /10

What is Keeper?

Keeper Business Password Manager protects companies of all sizes across every industry. Secure business passwords to prevent data breaches, improve employee productivity and meet compliance standards.

Company Details


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Awards & Recognition

Keeper won the following awards in the Password Management category

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Keeper Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Keeper.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Keeper?

1% Negative
8% Neutral
91% Positive

Pros

  • Reliable
  • Enables Productivity
  • Security Protects
  • Trustworthy

Feature Ratings

Average 85

Credential Management

89

Password Generator

87

Vault for Each User

87

Multi-Factor Authentication (MFA)

87

Work and Personal

87

Encryption and Decryption

86

Access From Multiple Devices

85

Team Management

84

Policy Engine and Enforcements

84

Dashboard

84

Single Sign-On (SSO)

83

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Ease of Data Integration

82

Availability and Quality of Training

82

Vendor Support

82

Ease of IT Administration

81

Usability and Intuitiveness

81

Breadth of Features

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Keeper Reviews

Denny B.

  • Role: C-Level
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2021

Great value for the investment, Enterprise ready

Likeliness to Recommend

10 /10

What differentiates Keeper from other similar products?

The Enterprise features and management (including shared groups) are what sold us on the product and keeps us renewing. We have tried most of the other product out there and originally switched from LastPass Enterprise and Keeper works much better for us. As a digital agency which needs to share client information with virtual staff members the granular control that Keeper provides is critical to us. In general, we love the admin console and much prefer it to LastPass.

What is your favorite aspect of this product?

Shared groups and multiple levels of sharing. Each of our clients gets their own shared folder and we provide access via groups so everyone has appropriate access. I also like being able to "lock down" our virtual staff members so they can't use the vault but rather just pre-fill login details within Chrome or Firefox so they never see the passwords. So, the granular control aspects of Keeper via group and team membership is very important to us.

What do you dislike most about this product?

Even though I am an Enterprise global admin and account owner I still cannot edit records that I don't "own." This is a problem for us because we mainly store client password records for access to social media, listing sites like Google My Business and Yelp, etc and I do occasionally need to edit a record that someone else originally input and I can't do this right now. This is a promised feature. I understand the security aspects of record ownership but as a super admin I should be able to override this. Also, while the password filling for Android has improved quite a bit over the past few years my partner doesn't love it on iOS.

What recommendations would you give to someone considering this product?

Try various products and see which one fits the best. However, we found that Keeper continues to meet our needs the best compared to other products out there. We also negotiated a good deal by working with both leadership and Sales and continue to make sure we get this same deal every year when we renew. In general though, Keeper provides excellent value for what we spend each year and we couldn't live without the product since it is core to our business.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Bruce R.

  • Role: C-Level
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2021

Works well, but lacks good search

Likeliness to Recommend

8 /10

What differentiates Keeper from other similar products?

I don't know

What is your favorite aspect of this product?

Chrome plug in

What do you dislike most about this product?

Searchability

What recommendations would you give to someone considering this product?

Set up structure carrfully

Pros

  • Performance Enhancing
  • Helps Innovate
  • Reliable
  • Enables Productivity

Cons

  • Commodity Features
  • Less Efficient Service
  • Less Respectful

Kathryn W.

  • Role: C-Level
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2021

Keeper is an essential asset to my business.

Likeliness to Recommend

10 /10

What differentiates Keeper from other similar products?

Ease of use, portability, and seamless deployment of updates and bug fixes.

What is your favorite aspect of this product?

Ability to autogenerate strong passwords and access them instantly across devices.

What do you dislike most about this product?

The fact that "autosubmit" is a default option in the browser extension. I have to manually disable it every time, and I need to access multiple accounts through the same portals.

What recommendations would you give to someone considering this product?

100% worth it for business owners. It's important to give this type of essential tool to ensure security compliance, given that the average person uses the same, easy to decrypt password for most - if not all - of his/her account. I can't take that risk with my business, especially due to HIPAA regulations as we're a covered entity.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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