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Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.2 /10

1075 Reviews Write a Review

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

Filter By

0 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2025

Product Impact

2025

1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Respectful
Performance Enhancing
Enables Productivity

Feature Ratings

Average 84

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Hierarchical Task Management

Document Management

Reporting

Resource Management

Time & Expense Tracking

Quote to Project Conversion

Email Synchronization & Tracking

Vendor Capability Ratings

Average 82

Business Value Created

Breadth of Features

Quality of Features

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Also Featured in...

Task Management

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Product Management

Translation missing: en.product_page.ratings.score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Translation missing: en.product_page.ratings.score 8.9

View Jira in this category (opens in a new tab)

Jira Reviews

Lisa O.

Role: Information Technology
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2023

Our development pace is just faster with Jira.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

The difference between Jira and every other project management software product out there, lies in the fact that Jira is built with agile based software development in mind. It provides my team with everything we need to be able to create user stories and plan our project sprints. Jira gives a big-picture view of task progress, in a way that a non-agile themed project management platform cannot.

What is your favorite aspect of this product?

I love how Jira integrates with vital development tools I use at work , like Gitlab and Slack. Jira Integrations like the aforementioned, reduces the need for me to continuously switch screens when working through code, With the integration between Jira and Gitlab, I am able to see what code repositories my team is working on in the Gitlab platform , without leaving the Jira software interface.

What do you dislike most about this product?

Although Jira is a fantastic project management software, it does not provide key add-ons we need for effective management of software projects, Therefore, we still need to utilize other tools for important project management aspects like content collaboration and knowledge management.

What recommendations would you give to someone considering this product?

For agile focused software development teams, Jira is easily the best tool to go with.

Pros

Reliable
Performance Enhancing
Enables Productivity
Security Protects

Meagen S.

Role: Industry Specific Role
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2023

Gets the tracking job done

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Lots of detail packed in

What is your favorite aspect of this product?

Ease to see who things are assigned to

What do you dislike most about this product?

Can be clunky

What recommendations would you give to someone considering this product?

Get training in all areas

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Elizabeth C.

Role: Operations
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2023

Great Ticketing Management Platform

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Jira allows for internal team separation of projects as well as external customer projects. This also each to function in their area of focus while also having the ability to see what other teams / customers are working on.

What is your favorite aspect of this product?

The ability for internal commenting / communication on external facing tickets. Our team often will post updates, send ideas, or propose communication all which can be referenced back to and solely viewed internal. This allows the client facing roles to still lead communications while getting valuable feedback from the team.

What do you dislike most about this product?

Jira does seem to still be a primarily engineering focused product vs. a total team collaboration tool. Our engineering track all work within Jira while our CX and Product teams use other platforms.

What recommendations would you give to someone considering this product?

Create standards on project creation and ticketing names. This will save you significant time in the future / ease the implementation process.

Pros

Performance Enhancing
Enables Productivity
Caring
Saves Time

Latest Research

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Time & Expense Tracking Ability to track time for planning and estimating

Quote to Project Conversion Converts won quotes into pre-planned projects using project templates.

Email Synchronization & Tracking Syncs emails within the integrated email service, which captures the communication within the work object.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle Management

Jira Reviews

Lisa O.

Our development pace is just faster with Jira.

Likeliness to Recommend

Pros

Meagen S.

Gets the tracking job done

Likeliness to Recommend

Pros

Elizabeth C.

Great Ticketing Management Platform

Likeliness to Recommend

Pros

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Title

Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Hierarchical Task Management

Document Management

Reporting

Resource Management

Time & Expense Tracking

Quote to Project Conversion

Email Synchronization & Tracking

Vendor Capability Ratings

Business Value Created

Breadth of Features

Quality of Features

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support