Infobip Customer Reviews 2025 | Chatbots

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Infobip

Composite Score

8.4 /10

CX Score

8.5 /10

14 Reviews Write a Review

What is Infobip?

Infobip is a global leader in omnichannel communication. Our programmable communications platform delivers a suite of tools for advanced customer engagement and support, plus security and authentication.

Company Details

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Infobip Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Infobip?

0% Negative

3% Neutral

97% Positive

Pros

Continually Improving Product
Reliable
Performance Enhancing
Trustworthy

Feature Ratings

Average 91

Leads Generation

Wayfinding

Integration With CRM

Personalized Service

Voice or Text Input

Natural Language Processing

Workflow Processing

Scheduled Availability

Knowledgebase

Multi-channel

Translation

Vendor Capability Ratings

Average 89

Ease of Implementation

Vendor Support

Product Strategy and Rate of Improvement

Ease of Customization

Breadth of Features

Business Value Created

Availability and Quality of Training

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Also Featured in...

Communications Platform as a Service

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Infobip Reviews

Yahmed M.

Role: Operations
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2025

A Reliable Chatbot For Business - Infobip

Likeliness to Recommend

9 /10

What differentiates Infobip from other similar products?

This tool allows customization and therefore the bot meets unique business needs.

What is your favorite aspect of this product?

Using Infobip is easy for both agents and customers. It makes handling customer queries easy.

What do you dislike most about this product?

Never had issues while using Infobip

What recommendations would you give to someone considering this product?

For a business chatbot that is reliable, scalable and customizable, try Infobip.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

Anshad R.

Role: Consultant
Industry: Healthcare
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2025

A Robust Omnichannel Platform

Likeliness to Recommend

8 /10

What differentiates Infobip from other similar products?

What sets Infobip apart from other similar products is its truly omnichannel communication capabilities. It supports SMS, WhatsApp, email, voice, and more in one platform, combined with strong global coverage and reliable delivery rates, making it ideal for businesses that need to engage customers across multiple channels seamlessly

What is your favorite aspect of this product?

My favorite aspect of Infobip is its wide range of communication channels in a single platform. Being able to manage SMS, WhatsApp, email, and voice campaigns all in one place makes customer engagement much more efficient and streamlined.

What do you dislike most about this product?

The main drawback of Infobip is that its interface can feel complex at first, and it takes some time to fully understand all the features. Additionally, pricing details aren’t always very transparent, which can make it harder for smaller businesses to plan budgets.

What recommendations would you give to someone considering this product?

Infobip is powerful, but it has many modules (SMS, WhatsApp, email, voice, chatbots, customer data platform). Clearly identify what you need before subscribing.

Pros

Effective Service
Inspires Innovation
Respectful
Fair

srishanker v.

Role: Vendor Management
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Effective solution with room for improvement

Likeliness to Recommend

10 /10

What differentiates Infobip from other similar products?

Infobip Conversations differentiates itself with seamless omnichannel integration, allowing businesses to manage communication across multiple platforms in one place. It also offers advanced automation and AI-driven interactions for efficient customer engagement.

What is your favorite aspect of this product?

My favorite aspect of Infobip Conversations is its omnichannel integration, which allows businesses to manage all customer interactions—across SMS, email, voice, and messaging apps—on a single platform, streamlining communication and improving efficiency.

What do you dislike most about this product?

One potential downside of Infobip Conversations is its complexity for smaller businesses, as the extensive features and customization options might require a steep learning curve or additional resources to fully implement and manage effectively.

What recommendations would you give to someone considering this product?

For someone considering Infobip Conversations, I recommend thoroughly assessing your business's communication needs to ensure you can leverage its omnichannel features effectively. Take advantage of its advanced automation and AI capabilities to streamline customer interactions, but be prepared for a learning curve, especially if you're a smaller business without dedicated technical resources.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

Infobip

What is Infobip?

Company Details

Need Assistance?

Infobip Ratings

90 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love Infobip?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Wayfinding Allows the chatbot to act as a site’s search engine, in addition to a text-based search field, and have access to a service desk’s service catalog.

Integration With CRM The chatbot’s integration with the organization’s CRM would allow for customer information to be queried, once the customer’s identity has been verified.

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Natural Language Processing Allows chatbot to “understand” voice/text inputs relayed by a human in conversational vernacular, and be able to process & relay feedback in natural speech.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Multi-channel Supports live chat, mobile app, powerbot and messenger

Translation Supports automatic translate to multiple languages.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Communications Platform as a Service

Infobip Reviews

Yahmed M.

A Reliable Chatbot For Business - Infobip

Likeliness to Recommend

Pros

Anshad R.

A Robust Omnichannel Platform

Likeliness to Recommend

Pros

srishanker v.

Effective solution with room for improvement

Likeliness to Recommend

Pros

Title

Feature Ratings

Leads Generation

Wayfinding

Integration With CRM

Personalized Service

Voice or Text Input

Natural Language Processing

Workflow Processing

Scheduled Availability

Knowledgebase

Multi-channel

Translation

Vendor Capability Ratings

Ease of Implementation

Vendor Support

Product Strategy and Rate of Improvement

Ease of Customization

Breadth of Features

Business Value Created

Availability and Quality of Training

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Ease of Data Integration