What is Icertis Contract Intelligence Platform?
The Icertis Contract Management (ICM) platform is the leading contract management solution in the cloud. ICM’s easy-to-use, intelligent, enterprise-wide contract management software transforms the foundation of commerce by turning contracts into valuable corporate assets. The Icertis platform has powerful features that address all types of contracts, throughout the entire contract lifecycle, across the enterprise.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
80 Likeliness to Recommend
3
Since last award
94 Plan to Renew
1
Since last award
75 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+81 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Icertis Contract Intelligence Platform?
Pros
- Friendly Negotiation
- Trustworthy
- Fair
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
E-Signature
Contract Approval
Workflow
Contract Authoring
Clause Management
Integration
Reporting Analytics
Searchable Repository
Redlining
OCR Support
Obligation Management
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Vendor Support
Usability and Intuitiveness
Ease of Customization
Availability and Quality of Training
Quality of Features
Ease of IT Administration
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Data Integration
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Icertis Contract Intelligence Platform Reviews
Tanya L.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Jul 2025
Transforming Contract In Strategic Business Assets
Likeliness to Recommend
What differentiates Icertis Contract Intelligence Platform from other similar products?
Icertis stands out by turning contracts into strategic assets using advanced AI for deep insights and obligation tracking. Its wide enterprise integrations and industry-specific modules make it highly scalable for complex global organizations.
What is your favorite aspect of this product?
My favorite aspect of Icertis is its ability to extract and analyze post-signature data to ensure contract obligations are fulfilled, turning contracts into actionable business tools.
What do you dislike most about this product?
Nothing as such
What recommendations would you give to someone considering this product?
If you're considering Icertis, assess your current contract processes and data structure to ensure smooth AI adoption. Also, involve IT and legal early to plan integrations and tailor modules to your industry needs.
Pros
- Reliable
- Performance Enhancing
- Efficient Service
- Client's Interest First
Urmila J.
- Role: Consultant
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted Apr 2024
Fantastic product!" Makes life so easy saves time
Likeliness to Recommend
What differentiates Icertis Contract Intelligence Platform from other similar products?
Implementation methodology and self help options along with support from Icertis consultants. Time to time product feature upgrades to satisfy client needs. Excellent support after UAT and deployment. Fantastic client relationship management and customer oriented approach during development. Knowledgeable consultants and technical leads to support the implementation throughout. Automation and quick contract creation is really impressive. Training modules are best for beginners. As an end user the experience of Icertis is smooth and easy to understand. No complexity while creating contracts and prompt help provided from time to time.
What is your favorite aspect of this product?
Uniqueness and no complexity
What do you dislike most about this product?
Some product limitations
What recommendations would you give to someone considering this product?
Go for it it saves a lot of time in managing contracts and it’s worth every penny
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
Rohan K.
- Role: Operations
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jan 2024
Easy to use. Highly customizable. Speedy install
Likeliness to Recommend
What differentiates Icertis Contract Intelligence Platform from other similar products?
Speed of implementation. Highly customizable
What is your favorite aspect of this product?
Ease of use.
What do you dislike most about this product?
Customization cost
What recommendations would you give to someone considering this product?
Please do take trainings on how to configure the contracts seriously and then only give the sign off
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Saves Time
