What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Performance Enhancing
- Enables Productivity
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Customer Community Management
Customer Self Service Capabilities
Contact Center Integration
Agent Scripting
Analytics and Reporting
Multi Channel Support
Intelligent Search
Agent Collaboration
Customer Service Workflow Management
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Breadth of Features
Ease of Customization
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HubSpot Service Hub Reviews
Reuben C.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2021
Does what it says on the tin.
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
I haven't had a chance to use similar products so couldn't comment.
What is your favorite aspect of this product?
The knowledge base is fairly basic, but that means it's easy to use, efficient and provides a simple UX.
What do you dislike most about this product?
The lack of innovation on the knowledge base to enhance it.
What recommendations would you give to someone considering this product?
Scope out the in detail what you need this to deliver and ensure HubSpot demo these features so you can see exactly what you're purchasing
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Effective Service
Cons
- Slower Product Innovation
- Commodity Features
- Under Delivered
Sue M.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Oct 2021
Useful for organizing email threads and tasks
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
HubSpot is my first real experience with this kind of ticketing system. It's user-friendly and easy to learn the basics, and so far we've been able to tweak it once in awhile to better manage our workflow needs
What is your favorite aspect of this product?
Being able to see which tickets need to be dealt with at any point throughout the day
What do you dislike most about this product?
The search function isn't as comprehensive as I'd like
What recommendations would you give to someone considering this product?
Learn about customizations you can make to enhance the features of this platform and use them more effectively to better manage your workflow
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Niamh E.
- Role: Operations
- Industry: Gaming and Hospitality
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2021
Increases productivity while being easy to use
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Ease of use along with extensive opportunity to customise views and goals to provide a well rounded customer service tool.
What is your favorite aspect of this product?
Being able to change to Kanban view to easily see new customer queries as well as being able to follow up with current tickets
What do you dislike most about this product?
Can only view 100 tickets per column. Search feature not always accurate or helpful
What recommendations would you give to someone considering this product?
Do the hubspot training to ensure you know how to use it to its fullest. Only being able to do the basic won't be as beneficial
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
