What is HubSpot Sales Hub?
Easy-to-adopt sales software that leverages AI to build pipelines and close deals. Hubspot Sales Hub eliminates friction by bringing all your tools and data together on one easy-to-use, powerful CRM platform your whole team will love. Sales Hub empowers sales teams to index on quality over quantity. It equips them with both the connected tools they need to regain productivity and the context they need to deepen customer connections.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
1
Since last award
97 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Sales Hub?
Pros
- Respectful
- Performance Enhancing
- Fair
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Collaboration
Sales Management
Activity and Workflow Management
Account and Contact Management
Marketing Management
Customer Service Management
Analytics and Reporting
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Ease of IT Administration
Availability and Quality of Training
Business Value Created
Ease of Data Integration
Breadth of Features
Quality of Features
Ease of Customization
Vendor Support
Product Strategy and Rate of Improvement
Also Featured in...
Sales Engagement Platforms
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Appointment Scheduling
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Lead Management
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Customer Intelligence
Translation missing: en.product_page.ratings.score 8.9
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Sales Analytics
Translation missing: en.product_page.ratings.score 8.9
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Sales Enablement
Translation missing: en.product_page.ratings.score 8.8
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Customer Relationship Management - Enterprise
Translation missing: en.product_page.ratings.score 8.4
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HubSpot Sales Hub Reviews
Carrie W.
- Role: Finance
- Industry: Not for Profit
- Involvement: Business Leader or Manager
Submitted Sep 2025
User-friendly CRM you've been waiting for
Likeliness to Recommend
What differentiates HubSpot Sales Hub from other similar products?
HubSpot stands out in the crowded CRM market thanks to its incredibly user-friendly interface and a genuinely generous free tier—supporting up to one million contacts—delivering robust features like contact and deal management, email integration, task tracking, live chat, and sales analytics without any initial cost. Unlike more fragmented enterprise tools, HubSpot offers a unified ecosystem that brings sales, marketing, service, content, and e-commerce tools together seamlessly, eliminating the friction of juggling multiple platforms.
What is your favorite aspect of this product?
My favorite aspect of HubSpot is undoubtedly its ease of use—a clean, intuitive interface that welcomes new and experienced users alike and accelerates onboarding. From the moment users log in, they encounter a well-organized dashboard with drag-and-drop tools, familiar navigation, and helpful tooltips—making contact and deal management feel frictionless.
What do you dislike most about this product?
Many of its more powerful tools—such as automation, custom reporting, and predictive lead scoring—are only available in higher-priced plans. This pricing structure can be a significant hurdle for small businesses or startups with limited budgets.
What recommendations would you give to someone considering this product?
Start with the free tier: HubSpot offers a robust free CRM that includes essential features like contact and deal management, email integration, and task tracking. It's an excellent starting point for small businesses to familiarize themselves with the platform before committing to a paid plan.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
Grant N.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Sep 2025
Differentiated features.
Likeliness to Recommend
What differentiates HubSpot Sales Hub from other similar products?
Capabilities around marketing.
What is your favorite aspect of this product?
Easy to make changes and test in sandbox.
What do you dislike most about this product?
Lack of integration with 3rd parties.
What recommendations would you give to someone considering this product?
Be aware of integration limitations.
Pros
- Unique Features
- Caring
- Respectful
- Reliable
Cons
- Inhibits Innovation
- Vendor's Interest First
- Under Delivered
Bansee B.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Sep 2025
HubSpot - one of the and most used CRM
Likeliness to Recommend
What differentiates HubSpot Sales Hub from other similar products?
Its features and impact in the global market and the way it can integrate with your surround sound makes it very easy to use and manage the data.
What is your favorite aspect of this product?
The pipeline management and the contact details and the sync of emails in just one place.
What do you dislike most about this product?
At first it is difficult to understand.
What recommendations would you give to someone considering this product?
Consider HubSpot over other CRMs.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
