HotSchedules Customer Reviews 2025 | Workforce Management

What is HotSchedules?

HotSchedules, Now Powered by Fourth you can easily create schedules based on forecasted sales and compliance requirements with hospitality’s most widely adopted scheduling and time management solution. With HotSchedules, we take the pain out of scheduling and help you optimize your workforce, cut labor costs, and build better employee experiences.

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Awards & Recognition

HotSchedules won the following awards in the Workforce Management - Midmarket category

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1 Top Rated Capabilities

3 Top Rated Features

2023

1 Top Rated Capabilities

2 Top Rated Features

2022

HotSchedules Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HotSchedules.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

1
Since last award

93 Plan to Renew

2
Since last award

79 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HotSchedules?

0% Negative

10% Neutral

90% Positive

Pros

Respectful
Client's Interest First
Helps Innovate
Client Friendly Policies

Feature Ratings

Average 77

Time Capture

82

Staffing

82

Workforce Scheduling

80

Shift Management

78

Labor Costing and Splitting

78

Workforce Dashboards and Reporting

75

Attendance Management and Policies

75

Time Capture Physical

75

Workforce Planning and Forecasting

72

Absence Management

72

Rate Policies

69

Vendor Capability Ratings

Average 77

Ease of Implementation

86

Availability and Quality of Training

81

Usability and Intuitiveness

81

Quality of Features

80

Business Value Created

79

Product Strategy and Rate of Improvement

78

Breadth of Features

76

Ease of Customization

72

Ease of IT Administration

72

Ease of Data Integration

71

Vendor Support

69

HotSchedules Reviews

Lauren C.

Role: Human Resources
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Using HotSchedules was a neutral experience.

Likeliness to Recommend

6 /10

What differentiates HotSchedules from other similar products?

The fact that it does have a lot of features built into it to manage workforce.

What is your favorite aspect of this product?

I like that there were a lot of different tools and features to use.

What do you dislike most about this product?

It had a lot of functionality but it was difficult to use and understand, therefore many of these features went unused.

What recommendations would you give to someone considering this product?

I think that there are better scheduling products out there but HotSchedules does a good job at the basics if that is what you are looking for.

Pros

Respectful
Reliable
Trustworthy
Unique Features

Cons

Less Productive
Inhibits Innovation
Slower Product Innovation

Masaru T.

Role: C-Level
Industry: Food and Beverage
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2022

Great product, but horrible problem solving.

Likeliness to Recommend

9 /10

What differentiates HotSchedules from other similar products?

The length of how long they have been around and how their app is used at a lot of restaurants.

What is your favorite aspect of this product?

Easy of use for both employees and managers.

What do you dislike most about this product?

Horrible experience with IT

What recommendations would you give to someone considering this product?

If you use Aloha/ncr its a great option, but if you use Toast or Square or other companies for your POS system then there are other options to consider.

Pros

Continually Improving Product
Performance Enhancing
Helps Innovate
Reliable

Cons

Less Caring
Wastes Time
Under Delivered

Sarah M.

Role: Public Sector
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2022

An amazing tool for work management.

Likeliness to Recommend

8 /10

What differentiates HotSchedules from other similar products?

It's very easy to send in my availability and message to my boss and colleagues. I also like how you’ll get text notifications once your shift has been assigned. I also like how you can see what different staff are operating with you at an equivalent time, moreover as their contact information. Makes it terribly easy for shifts and communication with other workers. They have the complete week of schedule announced on there and additionally who will be working or not working the shift.

What is your favorite aspect of this product?

I love HotSchedules. I am using it for a long time. It’s terribly simple on the eyes, you’ll be able to look and see once you’re scheduled, who you’re scheduled with, and who isn’t working. Communication with employees isn’t troublesome like it sometimes is when you’re actually within the workplace and want to appear up someone’s number or email address. HotSchedules is a fantastic app solution to programing and is super convenient for employees. It’s terribly straightforward to release shifts, swap shifts, request off, and update availability all inside the convenience of one app.

What do you dislike most about this product?

I don’t like that you just have to purchase this app once it’s on your phone. I don’t like how much the logbook lags when you’re using it and takes a moment to examine off tasks you’ve completed. Except that, I like HotSchedules.

What recommendations would you give to someone considering this product?

I would suggest using HotSchedules for your programming needs. I might recommend the app.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Latest Research

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What is HotSchedules?

Company Details

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Awards & Recognition

HotSchedules Ratings

83 Likeliness to Recommend

1 Since last award

93 Plan to Renew

2 Since last award

79 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+81 Net Emotional Footprint

How much do users love HotSchedules?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Time Capture The use of device-agnostic methods to clock-in/out of a shift or role.

Staffing The rostering or assigning of resources to a shift or schedule based on a pre-defined set of criteria.

Workforce Scheduling The ability to configure work schedules for hourly and salaried employees and teams (e.g. crew, car, vessel), including rotations and recurring shifts.

Shift Management The ability for employees to exchange and bid on available shifts, rotations, and schedules.

Labor Costing and Splitting The ability to report on the cost of labor for schedules, resources, and work types against other reporting dimensions.

Workforce Dashboards and Reporting The ability to report on both in-range (day, week, month, quarter, etc.) events as well as aggregate views of labor.

Attendance Management and Policies The ability to configure rules related to types of hours, job requirements, thresholds, and eligible employees.

Time Capture Physical The use of physical clocks (swipe, key, biometric, retina) to clock-in/out of a shift or a role.

Workforce Planning and Forecasting The ability to forecast and plan for labor requirements based on historical, heuristic, and other parameters.

Absence Management The ability to configure absence policies and types, call-ins, and provide visibility into absences.

Rate Policies The ability to configure or integrate with rate policies for jobs, resources, and other identifying attributes.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

HotSchedules Reviews

Lauren C.

Using HotSchedules was a neutral experience.

Likeliness to Recommend

Pros

Cons

Masaru T.

Great product, but horrible problem solving.

Likeliness to Recommend

Pros

Cons

Sarah M.

An amazing tool for work management.

Likeliness to Recommend

Pros

Title

1
Since last award

2
Since last award

2
Since last award

Feature Ratings

Time Capture

Staffing

Workforce Scheduling

Shift Management

Labor Costing and Splitting

Workforce Dashboards and Reporting

Attendance Management and Policies

Time Capture Physical

Workforce Planning and Forecasting

Absence Management

Rate Policies

Vendor Capability Ratings

Ease of Implementation

Availability and Quality of Training

Usability and Intuitiveness

Quality of Features

Business Value Created

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Customization

Ease of IT Administration

Ease of Data Integration

Vendor Support