Transform Table Operations With SmartPit Technology

Manual operations in table games lead to errors and inefficiencies in various areas such as fills, credits, player management, and loyalty programs.
Casinos lose millions yearly due to dealer errors in tracking players and chips, resulting in inaccurate ratings and misallocated comps.
Table games often lack cashless capabilities, creating a siloed patron experience compared to slots and electronic gaming machines.
The industry struggles with labor shortages, where finding and retaining experienced dealers is difficult.

Our Advice

Critical Insight

Reimagine table games as dynamic, data-driven hubs with SmartPit technology, transforming them into connected experiences that offer real-time insights into player behavior and position these solutions as emerging leaders in the technology space.

Impact and Result

Analyze the current state of table game operations using detailed analysis to identify challenges and areas for improvement, documenting pains and gains.
Explore the recommended SmartPit opportunities, discover process changes, and prioritize solutions providing the most value and return on investment.
Leverage the ROI analysis to build a business case for a proof of concept and buy-in.

Transform Table Operations With SmartPit Technology Research & Tools

1. Transform Table Operations With SmartPit Technology Storyboard – Use this methodology to prioritize high-value SmartPit solutions supported by a value chain analysis.

Conduct a value chain analysis of table game operations to identify key challenges. Explore SmartPit innovations and vendors, prioritize high-ROI opportunities, and use these insights to build a business case for a proof of concept.

2. Table Games Current State Analysis Tool (Key Themes) – An Excel tool for analyzing table game operations with key technology themes, helping to identify inefficiencies and areas for improvement using data.

This tool analyzes table game operations to identify inefficiencies and improvement areas using data-driven insights. It evaluates key themes, assigns weightings, and calculates scores to deliver a clear view of overall satisfaction across capabilities and recommended SmartPit solutions.

3. Table Games Current State Analysis Tool (PPT Framework) – An Excel tool for analyzing table game operations with the PPT framework, helping to identify inefficiencies and areas for improvement using data.

This tool analyzes table game operations to identify inefficiencies and improvement areas using data-driven insights. It evaluates people, process, and technology (PPT) components, assigns weightings, and calculates scores to deliver a clear view of overall satisfaction across capabilities and recommended SmartPit solutions.

4. Table Games Current State Analysis Digital Whiteboard Template – A template to document pains and gains across capabilities, PPT components, and key themes, improving online collaboration and efficiencies.

A template used to map out and assess table game operations by visually capturing pains and gains for each capability, PPT component, and key theme, ensuring a shared understanding across the working group.

5. SmartPit ROI Analysis Tool – An Excel-based ROI analysis tool to compare SmartPit solutions that showcase high value, ensuring a well-rounded evaluation of potential solutions.

This tool helps evaluate the ROI of individual SmartPit opportunities by analyzing key metrics in separate calculators across four tabs. It provides a comparative break-even analysis to highlight which opportunities deliver the highest ROI over two years.

6. SmartPit Project Prioritization Tool – Effectively capture tangible and important benefits that factor into whether the project poses value to prioritize.

A best-practice tool with predefined criteria and qualitative scoring to support consistent analysis and prioritize projects based on value.

Effortless play, seamless management, and ultimate efficiency

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Author

Elizabeth Silva Smulski

Contributors

Jody Campbell, SVP, Business Development, NRT Tech
David Croft, SVP of Gaming Optimisation & Strategy, Tangam Systems
Brian Fretz, Table Games Project & Product Development Manager
Stephan Richer, VP & CTO, ROBCO Gaming
Anonymous Contributor, VP of Architecture & Innovation

Search Code: 108580
Last Revised: October 7, 2025