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Fourth

HotSchedules

Composite Score

6.9 /10

CX Score

7.1 /10

20 Reviews Write a Review

What is HotSchedules?

HotSchedules, Now Powered by Fourth you can easily create schedules based on forecasted sales and compliance requirements with hospitality’s most widely adopted scheduling and time management solution. With HotSchedules, we take the pain out of scheduling and help you optimize your workforce, cut labor costs, and build better employee experiences.

Company Details

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Awards & Recognition

HotSchedules won the following awards in the Workforce Management - Midmarket category

Filter By

1 Top Rated Capabilities

3 Top Rated Features

2023

1 Top Rated Capabilities

2 Top Rated Features

2022

HotSchedules Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HotSchedules.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

1
Since last award

93 Plan to Renew

2
Since last award

79 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HotSchedules?

0% Negative

10% Neutral

90% Positive

Pros

Respectful
Client's Interest First
Helps Innovate
Client Friendly Policies

Feature Ratings

Average 77

Time Capture

Staffing

Workforce Scheduling

Shift Management

Labor Costing and Splitting

Workforce Dashboards and Reporting

Attendance Management and Policies

Time Capture Physical

Workforce Planning and Forecasting

Absence Management

Rate Policies

Vendor Capability Ratings

Average 77

Ease of Implementation

Availability and Quality of Training

Usability and Intuitiveness

Quality of Features

Business Value Created

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Customization

Ease of IT Administration

Ease of Data Integration

Vendor Support

HotSchedules Reviews

Jatin P.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2025

All About HotSchedules

Likeliness to Recommend

9 /10

What differentiates HotSchedules from other similar products?

It is Specially designed for the hospitality industry, offering features like POS integration, labor cost forecasting, and shift swapping tailored for restaurants and hotels.

What is your favorite aspect of this product?

It have robust reporting and analytics tools for informed decision-making.

What do you dislike most about this product?

Customer support has been reported as inconsistent, with long wait times.

What recommendations would you give to someone considering this product?

HotSchedules is well-suited for medium to large hospitality businesses seeking a comprehensive scheduling and workforce management solution.

Pros

Enables Productivity
Client Friendly Policies
Over Delivered
Includes Product Enhancements

Cons

Less Generous

Stephanie H.

Role: Sales Marketing
Industry: Food and Beverage
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2025

Hot Schedules- User friendly tool for management

Likeliness to Recommend

9 /10

What differentiates HotSchedules from other similar products?

Ease of scheduling and shift swaps

What is your favorite aspect of this product?

Scheduling

What do you dislike most about this product?

Nothing right now

What recommendations would you give to someone considering this product?

Management logs and scheduling are user friendly and help drive good habits

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Efficient Service

Rondu M.

Role: Operations
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

Effective Workforce Management With HotSchedules

Likeliness to Recommend

9 /10

What differentiates HotSchedules from other similar products?

HotSchedules makes it easy to meet compliance requirements and comes with scheduling and rescheduling features

What is your favorite aspect of this product?

Using HotSchedules is easy even for new users It is highly customizable to meet business needs

What do you dislike most about this product?

No dislikes yet as HotSchedules has been great

What recommendations would you give to someone considering this product?

Since it has worked for us, I would advice other businesses to go for it.

Pros

Reliable
Performance Enhancing
Unique Features
Efficient Service

Latest Research

HotSchedules

What is HotSchedules?

Company Details

Need Assistance?

Awards & Recognition

HotSchedules Ratings

83 Likeliness to Recommend

1 Since last award

93 Plan to Renew

2 Since last award

79 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+81 Net Emotional Footprint

How much do users love HotSchedules?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Time Capture The use of device-agnostic methods to clock-in/out of a shift or role.

Staffing The rostering or assigning of resources to a shift or schedule based on a pre-defined set of criteria.

Workforce Scheduling The ability to configure work schedules for hourly and salaried employees and teams (e.g. crew, car, vessel), including rotations and recurring shifts.

Shift Management The ability for employees to exchange and bid on available shifts, rotations, and schedules.

Labor Costing and Splitting The ability to report on the cost of labor for schedules, resources, and work types against other reporting dimensions.

Workforce Dashboards and Reporting The ability to report on both in-range (day, week, month, quarter, etc.) events as well as aggregate views of labor.

Attendance Management and Policies The ability to configure rules related to types of hours, job requirements, thresholds, and eligible employees.

Time Capture Physical The use of physical clocks (swipe, key, biometric, retina) to clock-in/out of a shift or a role.

Workforce Planning and Forecasting The ability to forecast and plan for labor requirements based on historical, heuristic, and other parameters.

Absence Management The ability to configure absence policies and types, call-ins, and provide visibility into absences.

Rate Policies The ability to configure or integrate with rate policies for jobs, resources, and other identifying attributes.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

HotSchedules Reviews

Jatin P.

All About HotSchedules

Likeliness to Recommend

Pros

Cons

Stephanie H.

Hot Schedules- User friendly tool for management

Likeliness to Recommend

Pros

Rondu M.

Effective Workforce Management With HotSchedules

Likeliness to Recommend

Pros

Title

1
Since last award

2
Since last award

2
Since last award

Feature Ratings

Time Capture

Staffing

Workforce Scheduling

Shift Management

Labor Costing and Splitting

Workforce Dashboards and Reporting

Attendance Management and Policies

Time Capture Physical

Workforce Planning and Forecasting

Absence Management

Rate Policies

Vendor Capability Ratings

Ease of Implementation

Availability and Quality of Training

Usability and Intuitiveness

Quality of Features

Business Value Created

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Customization

Ease of IT Administration

Ease of Data Integration

Vendor Support