Gusto Customer Reviews 2026 | Payroll

What is Gusto?

Gusto is an all in one integrated HR platform that automates and simplifies payroll, benefits, and HR, all while providing expert support. Employees will get the peace of mind you need to do your best work. With innovative technology, we make it easier for employees to enroll and for you to manage your benefits. No matter the size or stage of your business, Gusto’s all-in-one HR platform puts the tools you need to hire, pay, and manage your team at your fingertips.

Company Details

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Gusto Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gusto.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

85 Plan to Renew

80 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gusto?

3% Negative

0% Neutral

97% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Efficient Service

Feature Ratings

Average 85

Third Party System Integration

88

Direct Deposit

86

HR Systems Interface

86

Compensation Management

85

Benefits Calculation

84

Taxation Deduction

84

Tax Form Preparation

83

Time and Attendance

83

Vacation and Leave Management

81

Retirement Plan Tracking

76

Payroll Administration

75

Vendor Capability Ratings

Average 81

Breadth of Features

85

Usability and Intuitiveness

84

Business Value Created

83

Ease of Implementation

82

Vendor Support

81

Ease of Data Integration

81

Quality of Features

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Ease of IT Administration

79

Ease of Customization

74

Also Featured in...

Human Capital Management - Midmarket

Score 8.2

View Gusto in this category (opens in a new tab)

Benefits Administration

Score 7.8

View Gusto in this category (opens in a new tab)

Gusto Reviews

Role: Human Resources
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Oct 2023

Easy to use!

Likeliness to Recommend

6 /10

Pros

Performance Enhancing
Trustworthy
Unique Features
Inspires Innovation

Emmanuel K.

Role: Human Resources
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2025

Gusto is Simple and Great

Likeliness to Recommend

10 /10

What differentiates Gusto from other similar products?

I appreciate how simple and easy it is and great user interface.

What is your favorite aspect of this product?

Simplicity

What do you dislike most about this product?

Not a lot of integration features.

What recommendations would you give to someone considering this product?

Great for simplicity.

Pros

Reliable
Trustworthy
Efficient Service
Effective Service

Laura D.

Role: Sales Marketing
Industry: Communications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2025

If You Need An Employee App, try Gusto!

Likeliness to Recommend

10 /10

What differentiates Gusto from other similar products?

Gusto is an employee resources tool that allows you to view your paychecks directly as well as the deductions and benefits breakdown per paycheck. You can also track your vacation, sick, and bereavement time with ease.

What is your favorite aspect of this product?

My favorite aspect is the PTO tracking feature. I can easily go in, pick my vacation days and hours I want to use, and an email is immediately sent to my supervisor who can easily approve my time. I get confirmation almost instantly as soon as it is approved. The app also keeps track of how many PTO hours I have in my bank, how many are still pending for approval, and my net balance.

What do you dislike most about this product?

While it does show deductions, it does not provide an exact/detailed breakdown (i.e. medical, dental, short term disability, etc.) It just lumps it all together.

What recommendations would you give to someone considering this product?

DEFINITELY recommend Gusto as an employee end user! Great features for employee benefits and resources on the go and all easily accessible on the app.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Gusto

What is Gusto?

Company Details

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Gusto Ratings

89 Likeliness to Recommend

85 Plan to Renew

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Gusto?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Third Party System Integration Connect with third-party systems such as ERP, benefits providers, time tracking, and other business applications via APIs or connectors.

Direct Deposit Calculate and manage employee benefit deductions including health, dental, vision, life insurance, and voluntary benefits.

HR Systems Interface Interface with the organization's HR system to synchronize employee records, job data, and organizational changes.

Compensation Management Manage compensation design, salary bands, salaried and hourly structures, and bonus and variable compensation plans.

Benefits Calculation Calculate and manage employee benefit deductions including health, dental, vision, life insurance, and voluntary benefits.

Taxation Deduction Calculate and deduct federal, state/provincial, and local taxes based on jurisdiction-specific rules and employee elections.

Tax Form Preparation Generate and file employee tax forms (e.g., W-2, 1099, T4) for applicable federal, state/provincial, and local jurisdictions.

Time and Attendance Track employee clock-in/clock-out, work schedules, overtime, and attendance with configurable alert mechanisms.

Vacation and Leave Management Administer leave accrual policies, entitlement balances, leave request and approval workflows, and carryover rules.

Retirement Plan Tracking Manage employee retirement plan enrollments, contribution calculations, employer matching, and tax implications.

Payroll Administration Includes basic payroll, taxes and other deductions, check runs, deposits, and pay stubs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Human Capital Management - Midmarket

Benefits Administration

Gusto Reviews

Easy to use!

Likeliness to Recommend

Pros

Emmanuel K.

Gusto is Simple and Great

Likeliness to Recommend

Pros

Laura D.

If You Need An Employee App, try Gusto!

Likeliness to Recommend

Pros

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Feature Ratings

Third Party System Integration

Direct Deposit

HR Systems Interface

Compensation Management

Benefits Calculation

Taxation Deduction

Tax Form Preparation

Time and Attendance

Vacation and Leave Management

Retirement Plan Tracking

Payroll Administration

Vendor Capability Ratings

Breadth of Features

Usability and Intuitiveness

Business Value Created

Ease of Implementation

Vendor Support

Ease of Data Integration

Quality of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of IT Administration

Ease of Customization