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GoTo

GoToConnect

Composite Score

8.0 /10

CX Score

8.1 /10

41 Reviews Write a Review

What is GoToConnect?

Our easily deployed, simple-to-use virtual phone system has video conferencing and messaging built right in.

Company Details

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Awards & Recognition

GoToConnect won the following awards in the Unified Communications as a Service category

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Service Experience
Conflict Resolution

Latest Award, 2025

2025 Data Quadrant Champion

2025

9 Top Rated Capabilities

6 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Service Experience
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

11 Top Rated Capabilities

11 Top Rated Features

2024

Service Experience
Conflict Resolution

2023

GoToConnect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GoToConnect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

90 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GoToConnect?

3% Negative

2% Neutral

95% Positive

Pros

Trustworthy
Respectful
Client Friendly Policies
Fair

Feature Ratings

Average 85

Communications

Call Management

Secure Access

Centralized Management Portal

Web & Desktop Conferencing

Mobility

Analytics Reporting

Presence IM

Speech Access and Personal Assistant

Session Border Controller

Continuous UCC

Vendor Capability Ratings

Average 85

Ease of Implementation

Ease of IT Administration

Quality of Features

Breadth of Features

Business Value Created

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Usability and Intuitiveness

Ease of Data Integration

GoToConnect Reviews

Rob N.

Role: C-Level
Industry: Not for Profit
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2023

The phone tree UI is what sold it for us.

Likeliness to Recommend

10 /10

What differentiates GoToConnect from other similar products?

Integration with G Suite, ideal pricing,

What is your favorite aspect of this product?

The simple UI, and ease of use admin tools

What do you dislike most about this product?

Nothing really

What recommendations would you give to someone considering this product?

If you are coming from a system that was more difficult to use, then you will have staff expecting this to be a harder product. We had the issue of staff trying to make things harder when they didn’t need to be, because they were use to having a hard time using the phone system.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: C-Level
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Sep 2023

Easy to use, good product.

Likeliness to Recommend

9 /10

Pros

Reliable
Enables Productivity
Trustworthy
Respectful

Cons

Vendor's Interest First

Patricio O.

Role: Human Resources
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

High volumes of conversations without problems

Likeliness to Recommend

8 /10

What differentiates GoToConnect from other similar products?

When it comes to business communications, GoToConnect is a good choice. Within the software, there are capabilities that allow us to track conversations, record calls, send text messages, and automate tasks.

What is your favorite aspect of this product?

I appreciate how it works with our SSO platform. It becomes very easy to immerse yourself in it every day. Instead of using your own cell phones, this is a great tool to use when communicating with applicants. Additionally, I appreciate that there is enough space for many messages on the voicemail service, so I never have to worry about running out of messages.

What do you dislike most about this product?

Sometimes the system will falsely indicate that my headphones are connected. So, I test the performance of my headphones by reconnecting them after each call. It can be a bit boring.

What recommendations would you give to someone considering this product?

Working with them is very simple. Both the options and the prices are excellent. The phones they buy from them are also less expensive.

Pros

Enables Productivity
Efficient Service
Inspires Innovation
Continually Improving Product

Latest Research

GoToConnect

What is GoToConnect?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

GoToConnect Ratings

91 Likeliness to Recommend

98 Plan to Renew

90 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love GoToConnect?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Communications Includes communication portals, secure messaging, and automated alerts.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Secure Access Establishment of a VPN session to the internal phone system.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Analytics Reporting Monitoring and reporting tool which delivers a complete view of Unified Communications usage and associated costs.

Presence IM Knowing the availability of users.

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

GoToConnect Reviews

Rob N.

The phone tree UI is what sold it for us.

Likeliness to Recommend

Pros

Easy to use, good product.

Likeliness to Recommend

Pros

Cons

Patricio O.

High volumes of conversations without problems

Likeliness to Recommend

Pros

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Title

Feature Ratings

Communications

Call Management

Secure Access

Centralized Management Portal

Web & Desktop Conferencing

Mobility

Analytics Reporting

Presence IM

Speech Access and Personal Assistant

Session Border Controller

Continuous UCC

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Quality of Features

Breadth of Features

Business Value Created

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Usability and Intuitiveness

Ease of Data Integration