What is Google Voice?
Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Voice?
Pros
- Performance Enhancing
- Saves Time
- Reliable
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Mobility
Communications
Call Management
Audio Transcription
Secure Access
Web & Desktop Conferencing
Presence IM
Speech Access and Personal Assistant
Analytics Reporting
Centralized Management Portal
Session Border Controller
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Ease of Customization
Breadth of Features
Vendor Support
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Google Voice Reviews
Mary A.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2025
Simple to use
Likeliness to Recommend
What differentiates Google Voice from other similar products?
Its clean interface, ease of use, and reliable call quality make it a strong choice, especially for smaller businesses and remote teams.
What is your favorite aspect of this product?
The best part is how easy it is to use whether you're setting it up for a team or switching between your laptop and phone, it just works without much effort or tech support.
What do you dislike most about this product?
It feels limited when it comes to more advanced features like analytics, call recording, or custom routing
What recommendations would you give to someone considering this product?
If you need a simple, reliable way to handle calls and voicemail, Google Voice is a great fit.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Nathaniel A.
- Role: Industry Specific Role
- Industry: Engineering
- Involvement: End User of Application
Submitted Jun 2025
Flexible, Easy, and Great for Everyday Use
Likeliness to Recommend
What differentiates Google Voice from other similar products?
Its easy integration into the Google ecosystem, offering call forwarding, voicemail transcription, and texting
What is your favorite aspect of this product?
I really like how convenient it is to manage calls and texts from anywhere, whether I’m on my phone, laptop, or just using Gmail.
What do you dislike most about this product?
The international calling rates could be more competitive, and occasionally, the call quality can drop depending on network strength
What recommendations would you give to someone considering this product?
If you're already using Google services and want a simple, flexible phone system—especially for personal or small business use—Google Voice is a great option.
Pros
- Inspires Innovation
- Helps Innovate
- Reliable
- Performance Enhancing
Blessing A.
- Role: Student Academic
- Industry: Communications
- Involvement: End User of Application
Submitted May 2025
An app that work better than others.
Likeliness to Recommend
What differentiates Google Voice from other similar products?
Google Voice helped so much to place calls faster. You can make calls directly from Gmail or Google Calendar. Missed calls, voicemails, and texts can appear in your Gmail.
What is your favorite aspect of this product?
The fact that admins can manage users and numbers easily from the Google Admin console.
What do you dislike most about this product?
Nothing at all
What recommendations would you give to someone considering this product?
If you or your organization already uses Gmail, Google Calendar, Docs, etc., then Google Voice is a natural fit. It helps with Seamless integration and a better control for businesses (great business plans too)
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
