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Google

Google Voice

Composite Score

8.8 /10

CX Score

9.1 /10

162 Reviews Write a Review

What is Google Voice?

Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.

Company Details

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We're here to help you with understanding our reports and the data inside to help you make decisions.

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Awards & Recognition

Google Voice won the following awards in the Unified Communications as a Service category

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2025 Emotional Footprint Champion

Latest Award, 2025

Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2025

2025 Data Quadrant Champion

2025

5 Top Rated Capabilities

4 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

4 Top Rated Capabilities

4 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Champion

2023

3 Top Rated Capabilities

6 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2022 Data Quadrant Champion

2022

11 Top Rated Capabilities

9 Top Rated Features

2022

Google Voice Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Voice.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Voice?

3% Negative

2% Neutral

95% Positive

Pros

Reliable
Performance Enhancing
Trustworthy
Saves Time

Feature Ratings

Average 82

Mobility

Communications

Secure Access

Call Management

Audio Transcription

Presence IM

Web & Desktop Conferencing

Speech Access and Personal Assistant

Analytics Reporting

Centralized Management Portal

Session Border Controller

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Customization

Breadth of Features

Vendor Support

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Google Voice Reviews

Zreen M.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2025

friendly and affordable.

Likeliness to Recommend

7 /10

What differentiates Google Voice from other similar products?

Google Voices allows call forwarding to other numbers enabling wonderful call management.

What is your favorite aspect of this product?

The calling rates are friendly and affordable for international calls.

What do you dislike most about this product?

Google Voice is not supported in some regions.

What recommendations would you give to someone considering this product?

The call, SMS and MMS spam filtering feature minimizes on spam calls.

Pros

Helps Innovate
Inspires Innovation
Generous Negotitation
Continually Improving Product

Mary A.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2025

Simple to use

Likeliness to Recommend

10 /10

What differentiates Google Voice from other similar products?

Its clean interface, ease of use, and reliable call quality make it a strong choice, especially for smaller businesses and remote teams.

What is your favorite aspect of this product?

The best part is how easy it is to use whether you're setting it up for a team or switching between your laptop and phone, it just works without much effort or tech support.

What do you dislike most about this product?

It feels limited when it comes to more advanced features like analytics, call recording, or custom routing

What recommendations would you give to someone considering this product?

If you need a simple, reliable way to handle calls and voicemail, Google Voice is a great fit.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Nathaniel A.

Role: Industry Specific Role
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2025

Flexible, Easy, and Great for Everyday Use

Likeliness to Recommend

8 /10

What differentiates Google Voice from other similar products?

Its easy integration into the Google ecosystem, offering call forwarding, voicemail transcription, and texting

What is your favorite aspect of this product?

I really like how convenient it is to manage calls and texts from anywhere, whether I’m on my phone, laptop, or just using Gmail.

What do you dislike most about this product?

The international calling rates could be more competitive, and occasionally, the call quality can drop depending on network strength

What recommendations would you give to someone considering this product?

If you're already using Google services and want a simple, flexible phone system—especially for personal or small business use—Google Voice is a great option.

Pros

Inspires Innovation
Helps Innovate
Reliable
Performance Enhancing

Latest Research

Google Voice

What is Google Voice?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

2022 Data Quadrant Champion

Google Voice Ratings

89 Likeliness to Recommend

96 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Google Voice?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Communications Includes communication portals, secure messaging, and automated alerts.

Secure Access Establishment of a VPN session to the internal phone system.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Presence IM Knowing the availability of users.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Analytics Reporting Monitoring and reporting tool which delivers a complete view of Unified Communications usage and associated costs.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Google Voice Reviews

Zreen M.

friendly and affordable.

Likeliness to Recommend

Pros

Mary A.

Simple to use

Likeliness to Recommend

Pros

Nathaniel A.

Flexible, Easy, and Great for Everyday Use

Likeliness to Recommend

Pros

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Title

1
Since last award

Feature Ratings

Mobility

Communications

Secure Access

Call Management

Audio Transcription

Presence IM

Web & Desktop Conferencing

Speech Access and Personal Assistant

Analytics Reporting

Centralized Management Portal

Session Border Controller

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Customization

Breadth of Features

Vendor Support

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement