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Google

Google Voice

Composite Score

8.8 /10

CX Score

9.1 /10

161 Reviews Write a Review

What is Google Voice?

Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.

Company Details

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Awards & Recognition

Google Voice won the following awards in the Unified Communications as a Service category

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2025 Emotional Footprint Champion

Latest Award, 2025

Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2025

2025 Data Quadrant Champion

2025

5 Top Rated Capabilities

4 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

4 Top Rated Capabilities

4 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Champion

2023

3 Top Rated Capabilities

6 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2022 Data Quadrant Champion

2022

11 Top Rated Capabilities

9 Top Rated Features

2022

Google Voice Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Voice.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Voice?

3% Negative

2% Neutral

95% Positive

Pros

Performance Enhancing
Saves Time
Reliable
Trustworthy

Feature Ratings

Average 82

Mobility

Communications

Call Management

Audio Transcription

Secure Access

Web & Desktop Conferencing

Presence IM

Speech Access and Personal Assistant

Analytics Reporting

Centralized Management Portal

Session Border Controller

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Customization

Breadth of Features

Vendor Support

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Google Voice Reviews

Samson O.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2025

Google Voice: Simple but quite basic

Likeliness to Recommend

6 /10

What differentiates Google Voice from other similar products?

It easily integrates with Google's ecosystem - Gmail, Calendar, Google Meet etc

What is your favorite aspect of this product?

Ease of integration into the Google ecosystem and simplicity

What do you dislike most about this product?

International support is limited

What recommendations would you give to someone considering this product?

Yes, but I'd emphasize they do their research and comparison

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Trustworthy

Mmesoma C.

Role: Sales Marketing
Industry: Education
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2025

Cost-effective communication tool.

Likeliness to Recommend

10 /10

What differentiates Google Voice from other similar products?

Let's you make phone calls across the world with free Virtual Number.

What is your favorite aspect of this product?

Customizing voicemail.

What do you dislike most about this product?

Sometimes, the call quality drops.

What recommendations would you give to someone considering this product?

I would say everyone should give it a try. It's worth the hype and investment.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Martin M.

Role: Student Academic
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2025

Make calls from any browser to clients

Likeliness to Recommend

10 /10

What differentiates Google Voice from other similar products?

Has the spam call blocker that can silently block calls and make the communication only with the validated clients hence getting more quality leads which is not the case with other tools.

What is your favorite aspect of this product?

I like the professional simple UX/UI which is so easy to navigate to voicemail transcription, Also, Voice makes it easier than ever to save time while staying connected and making calls from different devices or browsers with no need for extra tools and third party

What do you dislike most about this product?

Does not include messages which is hard to receive even messages from clients to the prepaid number connected in Google voice

What recommendations would you give to someone considering this product?

It is a good tool to recommend and I would

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Latest Research

Google Voice

What is Google Voice?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

2022 Data Quadrant Champion

Google Voice Ratings

89 Likeliness to Recommend

96 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Google Voice?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Communications Includes communication portals, secure messaging, and automated alerts.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Secure Access Establishment of a VPN session to the internal phone system.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Presence IM Knowing the availability of users.

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Analytics Reporting Monitoring and reporting tool which delivers a complete view of Unified Communications usage and associated costs.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Google Voice Reviews

Samson O.

Google Voice: Simple but quite basic

Likeliness to Recommend

Pros

Mmesoma C.

Cost-effective communication tool.

Likeliness to Recommend

Pros

Martin M.

Make calls from any browser to clients

Likeliness to Recommend

Pros

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Title

1
Since last award

Feature Ratings

Mobility

Communications

Call Management

Audio Transcription

Secure Access

Web & Desktop Conferencing

Presence IM

Speech Access and Personal Assistant

Analytics Reporting

Centralized Management Portal

Session Border Controller

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Customization

Breadth of Features

Vendor Support

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement