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Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Online Forms category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Trustworthy
  • Respectful
  • Fair

Feature Ratings

Average 83

Mobility

85

Data Analysis and Survey Function

84

Security

83

State Transformation

83

Drag and Drop Design

83

Workflow Automation

83

Version Management

82

Field Configuration and Customization

82

Electronic Signatures

81

APIs and Integration

81

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Ease of IT Administration

83

Ease of Data Integration

83

Quality of Features

83

Ease of Customization

82

Availability and Quality of Training

82

Breadth of Features

82

Vendor Support

81

Product Strategy and Rate of Improvement

81

Google Forms Reviews

Mucina W.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Why Google Forms is An Amazing Solution

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

The main aspect that makes Google Forms different from all other competitors is that it doubles up as both eform and survey software at no extra cost.

What is your favorite aspect of this product?

I like that with Google Forms, we can do more than just create and share online forms - it is also a capable survey software and therefore true to say it is multipurpose The software is easy to use and integration with other Google solutions is easy as well. It is affordable and resourceful which is uncommon with most business solutions.

What do you dislike most about this product?

I haven't experienced major pitfalls while using Google Forms

What recommendations would you give to someone considering this product?

If you're planning to get a an eform tool and a survey software for your business, you can save money by deploying Google Forms because it offers both functionalities at no added cost which is beneficial for business.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Steve V.

  • Role: Information Technology
  • Industry: Communications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2021

Amazing, user friendly "form me"

Likeliness to Recommend

7 /10

What differentiates Google Forms from other similar products?

The google ecosystem, easy to integrate while having gmail

What is your favorite aspect of this product?

Automate add ons, customaizables themes, templates

What do you dislike most about this product?

Would be nice to have a feature that we can use the form offline the internet

What recommendations would you give to someone considering this product?

Try it, it's free

Pros

  • Performance Enhancing
  • Unique Features
  • Efficient Service
  • Respectful

Tapiwa P.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Convenient and Versatile

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

its integration with one's google account is amazing and when drafted correctly, you can elicit the appropriate feedback from users of the Form.

What is your favorite aspect of this product?

Auto save in the cloud is seamless with amazing collaboration support. Free to use and easily integrates with other Google features.

What do you dislike most about this product?

I have a hard time making changes to my current forms. It is mainly because I am scared I will disrupt the flow of the form.

What recommendations would you give to someone considering this product?

Google forms is very easy to use

Pros

  • Effective Service
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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