
What is Google Forms?
Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
98 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Forms?
Pros
- Reliable
- Trustworthy
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Mobility
Data Analysis and Survey Function
Security
State Transformation
Drag and Drop Design
Workflow Automation
Version Management
Field Configuration and Customization
Electronic Signatures
APIs and Integration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Quality of Features
Ease of Customization
Availability and Quality of Training
Breadth of Features
Vendor Support
Product Strategy and Rate of Improvement
Also Featured in...
Google Forms Reviews
Nanette L.
- Role: Sales Marketing
- Industry: Communications
- Involvement: Vendor Selection and Purchasing
Submitted Feb 2022
Easy to use, lack customization.
Likeliness to Recommend
What differentiates Google Forms from other similar products?
Uploaded documents are saved to Google drive automatically.
What is your favorite aspect of this product?
UI is easy to use.
What do you dislike most about this product?
Not enough option for customization and cannot delete 'sent' list
What recommendations would you give to someone considering this product?
It's easy to use, a part of the small business package, not enough customization.
Pros
- Effective Service
- Unique Features
- Inspires Innovation
- Helps Innovate
Cons
- Vendor's Interest First
- Less Generous
- Under Delivered
Vitali V.
- Role: Sales Marketing
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Jan 2022
Easy and intuitive to use.
Likeliness to Recommend
What differentiates Google Forms from other similar products?
Ease of use.
What is your favorite aspect of this product?
I loved statistics.
What do you dislike most about this product?
There could be more design choices.
What recommendations would you give to someone considering this product?
It is worth a try, as it is an easy and quick way to conduct a survey.
Pros
- Continually Improving Product
- Trustworthy
- Effective Service
- Inspires Innovation

Omar S.
- Role: Information Technology
- Industry: Other
- Involvement: Initial Implementation
Submitted Jan 2022
Intuitive and versatile
Likeliness to Recommend
What differentiates Google Forms from other similar products?
Although it's simpler and arguably less feature-rich than some similar products like Survey Monkey, Google Forms is extremely easy to pick up and use. Also the ability to set up custom functions and triggers makes for quite a powerful solution if you're willing to learn Google Script.
What is your favorite aspect of this product?
Definitely the ability to write custom functions and set up triggers.
What do you dislike most about this product?
It's simplicity sometimes works against it in that it could do with more customisability of the various survey templates. You can't always do *exactly* what you want but you can normally get pretty close, so it's difficult to complain.
What recommendations would you give to someone considering this product?
It's slick, easy to learn to use and potentially very powerful through the use of triggers and Google Script if you've got the know-how.
Pros
- Includes Product Enhancements
- Reliable
- Performance Enhancing
- Enables Productivity