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Google

Google Forms

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Online Forms category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Trustworthy
  • Respectful
  • Fair

Feature Ratings

Average 82

Mobility

85

Data Analysis and Survey Function

84

Security

83

State Transformation

83

Drag and Drop Design

83

Workflow Automation

83

Version Management

82

Field Configuration and Customization

82

Electronic Signatures

81

APIs and Integration

81

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Ease of IT Administration

83

Ease of Data Integration

83

Quality of Features

83

Ease of Customization

82

Availability and Quality of Training

82

Breadth of Features

82

Vendor Support

81

Product Strategy and Rate of Improvement

81

Google Forms Reviews

Nanette L.

  • Role: Sales Marketing
  • Industry: Communications
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Feb 2022

Easy to use, lack customization.

Likeliness to Recommend

7 /10

What differentiates Google Forms from other similar products?

Uploaded documents are saved to Google drive automatically.

What is your favorite aspect of this product?

UI is easy to use.

What do you dislike most about this product?

Not enough option for customization and cannot delete 'sent' list

What recommendations would you give to someone considering this product?

It's easy to use, a part of the small business package, not enough customization.

Pros

  • Effective Service
  • Unique Features
  • Inspires Innovation
  • Helps Innovate

Cons

  • Vendor's Interest First
  • Less Generous
  • Under Delivered

Vitali V.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2022

Easy and intuitive to use.

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Ease of use.

What is your favorite aspect of this product?

I loved statistics.

What do you dislike most about this product?

There could be more design choices.

What recommendations would you give to someone considering this product?

It is worth a try, as it is an easy and quick way to conduct a survey.

Pros

  • Continually Improving Product
  • Trustworthy
  • Effective Service
  • Inspires Innovation

Omar S.

  • Role: Information Technology
  • Industry: Other
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Jan 2022

Intuitive and versatile

Likeliness to Recommend

7 /10

What differentiates Google Forms from other similar products?

Although it's simpler and arguably less feature-rich than some similar products like Survey Monkey, Google Forms is extremely easy to pick up and use. Also the ability to set up custom functions and triggers makes for quite a powerful solution if you're willing to learn Google Script.

What is your favorite aspect of this product?

Definitely the ability to write custom functions and set up triggers.

What do you dislike most about this product?

It's simplicity sometimes works against it in that it could do with more customisability of the various survey templates. You can't always do *exactly* what you want but you can normally get pretty close, so it's difficult to complain.

What recommendations would you give to someone considering this product?

It's slick, easy to learn to use and potentially very powerful through the use of triggers and Google Script if you've got the know-how.

Pros

  • Includes Product Enhancements
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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