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Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Online Forms category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

99 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Trustworthy
  • Respectful
  • Fair

Feature Ratings

Average 82

Mobility

85

Data Analysis and Survey Function

84

Security

83

State Transformation

83

Drag and Drop Design

83

Workflow Automation

83

Version Management

82

Field Configuration and Customization

81

Electronic Signatures

81

APIs and Integration

81

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Ease of Data Integration

83

Ease of IT Administration

83

Quality of Features

83

Ease of Customization

82

Availability and Quality of Training

82

Breadth of Features

82

Vendor Support

81

Product Strategy and Rate of Improvement

81

Google Forms Reviews

Priyadarshani K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2022

Awesome software!

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

With this tool, you can get unlimited questions and answers at no cost, while other survey tools require a payment depending on the number of questions and recipients.

What is your favorite aspect of this product?

Google forms allows us to see how the survey will look before sending it over to the recipients.

What do you dislike most about this product?

There are certain limitations regarding the capabilities of this tool. It accepts texts up to 500 Kb; images up to 2 Mb; and for spreadsheets the limit is 256 cells or 40 sheets.

What recommendations would you give to someone considering this product?

Google forms facilitate the contact with customers and organisation members. It is very helpful to gather information that might allow you to have a greater control of your company production and distribution processes. It helps to see and analyse performance.

Pros

  • Performance Enhancing
  • Trustworthy
  • Unique Features
  • Efficient Service

Katlyn K.

  • Role: Operations
  • Industry: Not for Profit
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Difficult to use, wide range of products

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

It has everything you could possibly need from a form. And if you use G Suite, it fits right in.

What is your favorite aspect of this product?

The variety of the forms.

What do you dislike most about this product?

It's not the easiest form to learn how to use!

What recommendations would you give to someone considering this product?

Need to be tech savvy in order to use this.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Julie W.

  • Role: Sales Marketing
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Best free platform to stay organized

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

When I'm creating online forms with a google form, I can customize the form in a few aspects and can make it friendly for our customers. I can add customer service team members as collaborators in the form I have prepared. Making collaborators in Google Forms means I am giving them full access to edit and make changes in the form.

What is your favorite aspect of this product?

Branching lets me create forms with multiple choice questions but the form will act differently according to how customers answer the questions.

What do you dislike most about this product?

It is a must to have a google account to use Google Forms or any other Google integrations of google. Without the google account I won't be allowed to use any of the Google services.

What recommendations would you give to someone considering this product?

I recommend Google Forms to be used to create any type of survey forms and to get feedback from customers. Google Forms is the best way to stay organized with huge data and responses conceded through online surveys and forms.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Google Forms Comparisons

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