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Google

Google Forms

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Online Forms category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Trustworthy
  • Respectful
  • Fair

Feature Ratings

Average 82

Mobility

85

Data Analysis and Survey Function

84

Security

83

State Transformation

83

Drag and Drop Design

83

Workflow Automation

83

Version Management

82

Field Configuration and Customization

82

Electronic Signatures

81

APIs and Integration

81

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Ease of IT Administration

83

Ease of Data Integration

83

Quality of Features

83

Ease of Customization

82

Availability and Quality of Training

82

Breadth of Features

82

Vendor Support

81

Product Strategy and Rate of Improvement

81

Google Forms Reviews

Alexis Eugenio M.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Ease to use, all the needed features.

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Really quick to configure and adapt

What is your favorite aspect of this product?

Anonymous efroms

What do you dislike most about this product?

boring interface

What recommendations would you give to someone considering this product?

Just go and try it. It's free.

Pros

  • Reliable
  • Security Protects
  • Continually Improving Product
  • Performance Enhancing

Brendan A.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

A convenient way to get feedback and a survey.

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Usually, the feedback process is not so easy and this is so convenient and advanced way of getting feedback from the clients. feedback is important in order to enhance productivity, bring reforms, and point out weak areas but our laziness was a hurdle and never lets us do this but with Google forms, we can do this and even clients too, don’t feel any trouble in filling it.

What is your favorite aspect of this product?

Its survey reports are quite detailed and provide the percentage frequency of the response. With its response summary, we don’t even need to do any extra work on it. It helps in breaking the monotony of dull surveys as we can add images in it and we can also add the scale of our requirement like in most of the surveys we use the Likert scale and it is very easy to use it no matter which scale one wants to incorporate in it.

What do you dislike most about this product?

Although we trust this tool or maybe trusting is the only option we have but I still have security concerns using Google Forms .but otherwise, I can't count any other flaw as it has made things easy for us.

What recommendations would you give to someone considering this product?

If a person is frustrated and doesn’t know how to manage surveys should go for Google Forms it is an easy and convenient way to manage surveys.

Pros

  • Efficient Service
  • Includes Product Enhancements
  • Helps Innovate
  • Continually Improving Product

Andrea D.

  • Role: C-Level
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Easy to use

Likeliness to Recommend

6 /10

What differentiates Google Forms from other similar products?

Easy to use, simple to show how to use to other employees

What is your favorite aspect of this product?

connected to the rest of the google suite

What do you dislike most about this product?

Not enough customization available

What recommendations would you give to someone considering this product?

Make sure this is what you are looking for !

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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