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Google Drive Logo Award Winner Product Badge
Google Drive Logo Award Winner Product Badge
Google

Google Drive

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Google Drive
9.0 /10

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details


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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 84

Team Collaboration

87

Real-Time Synchronization

86

Drag and Drop User Interface

85

Mobility Support

85

Access Control and Rights Management

84

Data Loss Prevention

84

Office Online Integration

84

Enterprise Grade Security Controls

83

Large File Optimization

82

Audit Trail

82

3rd-Party Integrations

81

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Ease of Data Integration

85

Quality of Features

84

Ease of IT Administration

84

Breadth of Features

83

Product Strategy and Rate of Improvement

82

Ease of Customization

82

Availability and Quality of Training

81

Vendor Support

80

Google Drive Reviews

Emmanuel O.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

Impressive

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Collaboration

What is your favorite aspect of this product?

Audit Thread

What do you dislike most about this product?

No offline use

What recommendations would you give to someone considering this product?

Recommend people to use it

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

David U.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

Seamless Collaboration and Storage

Likeliness to Recommend

7 /10

What differentiates Google Drive from other similar products?

Google Drive stands out from other cloud storage tools because of its deep integration with Google Workspace—Docs, Sheets, Slides, Gmail, Calendar, and more. It’s not just storage; it’s a collaborative ecosystem where multiple people can work in real time on the same file, with seamless autosaving and version history. Plus, it’s super accessible across devices and platforms.

What is your favorite aspect of this product?

My favorite aspect of Google Drive is its real-time collaboration. Being able to work on the same document with others at the same time—seeing edits as they happen—makes teamwork smooth and immediate, without the back-and-forth of file sharing.

What do you dislike most about this product?

What I dislike most about Google Drive is its cluttered organization over time—files can pile up quickly, and the search can get messy if things aren’t labeled or sorted properly. It’s easy to lose track of documents unless you stay organized.

What recommendations would you give to someone considering this product?

Use folders and naming conventions from the start to stay organized. Take advantage of shared drives for team projects, and use the "Star" feature to quickly access important files. Also, regularly review and clean up your Drive to avoid clutter and confusion.

Pros

  • Enables Productivity
  • Efficient Service
  • Effective Service
  • Client Friendly Policies

Cons

  • Less Inspiring
  • Leverages Incumbent Status

Thakur Anjali R.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Apr 2025

Google Drive Feedback

Likeliness to Recommend

8 /10

What differentiates Google Drive from other similar products?

Google Drive distinguishes itself through its seamless integration with Google's suite of products, strong real-time collaboration features, and powerful search capability 1. Integration and Collaboration: Seamless Integration: Google Drive is tightly integrated with Google Docs, Sheets, Slides, and other Google apps, allowing for easy file creation, editing, and sharing within the same ecosystem. Real-time Collaboration: Google Drive enables real-time co-editing of documents, spreadsh

What is your favorite aspect of this product?

My favorite aspect of "drive" (presumably referring to a Google Drive) is its ease of use and ability to access files from anywhere. This allows for seamless collaboration and organization, regardless of location or device.

What do you dislike most about this product?

One frequent criticism of Google Drive is its storage limitations and the potential for issues with file accessibility or sync. Some users also dislike the way Google Drive integrates with other Google services, which can sometimes feel restrictive or lack customization options.

What recommendations would you give to someone considering this product?

I'm considering switching from Microsoft products to Google products. My biggest concern is this: I have, for 1 example, a folder called 'recipes'. In that folder I have subfolders in subfolders which contain thousands of recipes on Word and in pictures. I have these backed up on external hard drives and will soon have them backed up online (not in One Drive). How will Google docs work with a system like this? Thanks for any thoughts you can offer!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Google Drive Comparisons

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