Glassbox Customer Reviews 2026 | Digital Analytics

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Glassbox

Composite Score

7.0 /10

CX Score

7.1 /10

12 Reviews Write a Review

What is Glassbox?

Glassbox empowers organizations to create frictionless digital journeys for their customers. Our digital experience analytics platform works in real time, across mobile apps and websites, to accelerate customer loyalty and business growth.

Company Details

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Glassbox Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

95 Likeliness to Recommend

58 Plan to Renew

94 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+76 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Glassbox?

33% Negative

9% Neutral

58% Positive

Pros

Altruistic
Friendly Negotiation
Security Protects
Helps Innovate

Cons

Less Transparent

Feature Ratings

Average 64

Privacy, Security, and Regulatory Compliance

Website Analytics

Session Replay

Product Analytics

Cross-Channel Engagement Analytics

Marketing Analytics

Predictive Analytics

Governed Access & Security

3rd-Party Integrations

Customer Journey Modelling

Audience Segmentation

Vendor Capability Ratings

Average 65

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of Implementation

Business Value Created

Ease of Data Integration

Breadth of Features

Glassbox Reviews

Priya S.

Role: Information Technology
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2026

Analytics platform that understands user journeys.

Likeliness to Recommend

10 /10

What differentiates Glassbox from other similar products?

Allows you to visually replay the entire session. It shows where the user got stuck and gave up not just that they left the page.

What is your favorite aspect of this product?

Watching the session replay makes the picture clear. Both mobile and web behavior can be analyzed using the same logic.

What do you dislike most about this product?

The video like session data can lead to heavy storage and processing requirements.

What recommendations would you give to someone considering this product?

User experience and understand the root cause of problems glassbox is a powerful and practical solution.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Cons

Less Respectful
Less Transparent
Less Effective Service

Mikhael K.

Role: Operations
Industry: Insurance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2026

Powerful product analytics solution.

Likeliness to Recommend

9 /10

What differentiates Glassbox from other similar products?

Glassbox is a fantastic product for tracking our user behavior on our applications, i like it's user interface most which makes it easy for us to create and customize dashboards and reports.

What is your favorite aspect of this product?

I rely on it to gather our customer feedback, monitor product health, identify patterns and many more. It works well

What do you dislike most about this product?

Honestly I don't dislike it so much I have tried other product analytics softwares like Heap but I find this more smoother than the rest.

What recommendations would you give to someone considering this product?

As a senior data analyst I have used this couple of time to do do data analysis of our products after launching them, with my experience i recommend it to anyone.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

Glassbox

What is Glassbox?

Company Details

Need Assistance?

Glassbox Ratings

95 Likeliness to Recommend

58 Plan to Renew

94 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+76 Net Emotional Footprint

How much do users love Glassbox?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Privacy, Security, and Regulatory Compliance The vendor meets consumer privacy laws for the specific location (GDPR and CCPA), provides security, and complies with all other regulatory requirements.

Website Analytics Tracks page views, sessions, user flows, and website-specific KPIs.

Session Replay Session replay with heatmaps or clickstream visualizations to diagnose issues, identify trends, or improve UX.

Product Analytics Measures usage of specific features, adoption, retention, and engagement with a product.

Cross-Channel Engagement Analytics Track and optimize user engagement and user flows across marketing campaigns and mobile apps by measuring ROI, retention, churn, and in-app behaviour.

Marketing Analytics Tracks campaign performance, attribution, and marketing ROI.

Predictive Analytics Use machine learning to surface predictive insights and detect anomalies at scale, and provide data to make better decisions.

Governed Access & Security Apply role-based controls and governance to manage data access and integrity.

3rd-Party Integrations Integrates with a CDP or data layer to unify data from multiple systems for analysis and activation.

Customer Journey Modelling The ability to effectively model and display customer behaviors or journeys through multiple channels and touchpoints.

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Glassbox Reviews

Priya S.

Analytics platform that understands user journeys.

Likeliness to Recommend

Pros

Cons

Mikhael K.

Powerful product analytics solution.

Likeliness to Recommend

Pros

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Feature Ratings

Privacy, Security, and Regulatory Compliance

Website Analytics

Session Replay

Product Analytics

Cross-Channel Engagement Analytics

Marketing Analytics

Predictive Analytics

Governed Access & Security

3rd-Party Integrations

Customer Journey Modelling

Audience Segmentation

Vendor Capability Ratings

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of Implementation

Business Value Created

Ease of Data Integration

Breadth of Features