What is Glassbox?
Glassbox empowers organizations to create frictionless digital journeys for their customers. Our digital experience analytics platform works in real time, across mobile apps and websites, to accelerate customer loyalty and business growth.
Company Details
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Get AssistanceGlassbox Ratings
Real user data aggregated to summarize the product performance and customer experience.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
95 Likeliness to Recommend
58 Plan to Renew
94 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+76 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Glassbox?
Pros
- Altruistic
- Friendly Negotiation
- Security Protects
- Helps Innovate
Cons
- Less Transparent
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Privacy, Security, and Regulatory Compliance
Website Analytics
Session Replay
Product Analytics
Cross-Channel Engagement Analytics
Marketing Analytics
Predictive Analytics
Governed Access & Security
3rd-Party Integrations
Customer Journey Modelling
Audience Segmentation
Vendor Capability Ratings
Usability and Intuitiveness
Ease of IT Administration
Quality of Features
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Ease of Implementation
Business Value Created
Ease of Data Integration
Breadth of Features
Glassbox Reviews
Aman Y.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Feb 2026
A platform that converts ux friction points into.
Likeliness to Recommend
What differentiates Glassbox from other similar products?
This provides qualitative context about what visitors are actually doing and which flows are causing uncomfortable. Interactions which directly contributes to growth optimization.
What is your favorite aspect of this product?
Instead of simple drop off rates glassbox stitches user paths and specific interactions to reveal exactly where growth opportunities are being missed.
What do you dislike most about this product?
The interface feels a bit busy despite powerful features filters and segments need to be defined in advance for quick insights requires a small time investment.
What recommendations would you give to someone considering this product?
Intelligence platform for growth and conversion teams that combines session level behavior interaction signals to identify conversion blockers and bottlenecks down to the scenario level.
Pros
- Inspires Innovation
- Caring
- Fair
- Acts with Integrity
Cons
- Less Productive
- Commodity Features
- Less Effective Service
Jitendra Y.
- Role: Information Technology
- Industry: Consulting
- Involvement: End User of Application
Submitted Feb 2026
When the cause of a bug becomes evidence not conj.
Likeliness to Recommend
What differentiates Glassbox from other similar products?
Often we only get error logs but here the entire user session is revealed. Where the problem originated and where it worsened is no longer a matter of guesswork.
What is your favorite aspect of this product?
Faults on both the frontend and backend are understood separately. Misunderstandings between the support team and the dev team are significantly reduced.
What do you dislike most about this product?
Privacy masking can become a risk if not done properly. Finding the correct session in a large application is sometimes laborious.
What recommendations would you give to someone considering this product?
Allow such bugs to become excuses because it reveals the full truth. I would recommend it to teams that don't listen to errors. She wants to correct it after seeing it and does not run away from the truth of production.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Cons
- Under Delivered
- Vendor's Interest First
Kishor S.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2026
Reliable Security Software with Good Visibility.
Likeliness to Recommend
What differentiates Glassbox from other similar products?
It offers better visibility and control compared to many other security tools.
What is your favorite aspect of this product?
The software is easy to use and provides clear real time monitoring. Alerts are timely and helpful for tracking issues.
What do you dislike most about this product?
Initial setup and learning can take some time for new users.
What recommendations would you give to someone considering this product?
I would recommend it to teams looking for dependable security monitoring.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
