What is Glassbox?
Glassbox empowers organizations to create frictionless digital journeys for their customers. Our digital experience analytics platform works in real time, across mobile apps and websites, to accelerate customer loyalty and business growth.
Company Details
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Get AssistanceGlassbox Ratings
Real user data aggregated to summarize the product performance and customer experience.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
95 Likeliness to Recommend
58 Plan to Renew
94 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+76 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Glassbox?
Pros
- Altruistic
- Friendly Negotiation
- Security Protects
- Helps Innovate
Cons
- Less Transparent
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Privacy, Security, and Regulatory Compliance
Website Analytics
Session Replay
Product Analytics
Cross-Channel Engagement Analytics
Marketing Analytics
Predictive Analytics
Governed Access & Security
3rd-Party Integrations
Customer Journey Modelling
Audience Segmentation
Vendor Capability Ratings
Usability and Intuitiveness
Ease of IT Administration
Quality of Features
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Ease of Implementation
Business Value Created
Ease of Data Integration
Breadth of Features
Glassbox Reviews
Chandan Y.
- Role: Information Technology
- Industry: Consulting
- Involvement: End User of Application
Submitted Jan 2026
A tool that prioritizes user experience over word.
Likeliness to Recommend
What differentiates Glassbox from other similar products?
Reveals the entire experience by showing the complete session. From a documentation perspective it makes it easy to understand at which step the user is getting confused.
What is your favorite aspect of this product?
Watching the screen recordings made it easier to decide where and how to write the help content.
What do you dislike most about this product?
It is crucial to set up privacy masking correctly otherwise sensitive information might be displayed.
What recommendations would you give to someone considering this product?
This tool has saved documentation from relying solely on assumptions and feedback. Now guides and knowledge bases can be improved based on actual user behavior.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Unique Features
Cons
- Less Generous
- Less Transparent
- Wastes Time
Altaf K.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2026
Reveals the real reasons behind sales drops.
Likeliness to Recommend
What differentiates Glassbox from other similar products?
Where a customer dropped off but also what they experienced before leaving. Session replays make bottlenecks in the sales funnel clearly visible eliminating guesswork.
What is your favorite aspect of this product?
Customer behavior can be understood from a single perspective across both web and mobile platforms.
What do you dislike most about this product?
The volume of data increases significantly with high traffic requiring a plan to manage it.
What recommendations would you give to someone considering this product?
Weak points in the product experience can now be fixed even before sales conversations begin.
Pros
- Helps Innovate
- Enables Productivity
- Effective Service
- Inspires Innovation
Cons
- Less Performance Enhancing
- Less Generous
Gopal G.
- Role: Information Technology
- Industry: Consulting
- Involvement: End User of Application
Submitted Jan 2026
Enterprise grade platform of digital experience.
Likeliness to Recommend
What differentiates Glassbox from other similar products?
Mapping comprehensive event logs and user journey maps are delivered in a structured and reliable format to feed into cloud data pipelines easily integrated into analytics and ml workflows.
What is your favorite aspect of this product?
These event sequences generate strong behavioral signals in Cloud logs. Automatic data capture without manual tagging Instead of the usual tag based tracking glassbox automatically captures all interactions.
What do you dislike most about this product?
Cloud pipelines require a signal vs. Noise filter layer otherwise analytics dashboards can become cluttered.
What recommendations would you give to someone considering this product?
Experience platform that converts session level interactions into deep behavioral insights. From a cloud architect lens glassbox provides rich telemetry session replays that are efficient and effective to use across multiple systems analytics ml pipelines.
Pros
- Performance Enhancing
- Enables Productivity
- Effective Service
- Respectful
Cons
- Less Efficient Service
- Less Caring
