What is Gladly?
Uniquely powered by Customer AI, Gladly is the only CX platform that puts the customer —not tickets —at the center of every conversation. Trusted by the world’s most customer-centric brands, including Crate & Barrel, Ulta Beauty, and Tumi, Gladly delivers radically efficient and radically personal experiences. Customer experience isn’t broken—it’s just built on the wrong foundation. Gladly reimagines CX with AI that gets it right. Explore how it works at www.gladly.ai/get-started/.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
100 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gladly?
Pros
- Efficient Service
- Inspires Innovation
- Caring
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Self Service Capabilities
Customer Service Workflow Management
Agent Collaboration
Intelligent Search
Contact Center Integration
Agent Scripting
Customer Service Knowledge Management
Mobile Customer Care
Analytics and Reporting
Customer Community Management
Multi Channel Support
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Ease of Data Integration
Ease of Customization
Breadth of Features
Availability and Quality of Training
Ease of IT Administration
Business Value Created
Product Strategy and Rate of Improvement
Vendor Support
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Gladly Screenshots
Gladly Videos
Gladly Product Demo
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Sidekick for Zendesk & Salesforce
Gladly customer chat overview
Customer flight update from Gladly software
Conversation in Gladly Sidekick
Demonstration of call summary capabilities
Gladly Reviews
- Role: Student Academic
- Industry: Communications
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2022
easy to use and fantastic feature.
Likeliness to Recommend
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Inspires Innovation
Kevin V.
- Role: Operations
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Oct 2022
Fantastict product, very user friendly! 👍🏻👍🏻💯
Likeliness to Recommend
What differentiates Gladly from other similar products?
Compare to zendesk, gladly is more convenient to use as the conversation was under the same thread which kinda beneficial to pur team
What is your favorite aspect of this product?
The fact that the features of gladly is a newbie friendly tool and this would be a great help to our team
What do you dislike most about this product?
It would be best if we could customize the notification settings of gladly
What recommendations would you give to someone considering this product?
If they are looking for an affordable tool yet useful and user friendly, this tool would be the best one
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Diana Elizabeth F.
- Role: Industry Specific Role
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Sep 2022
Easy, faster, a must have system
Likeliness to Recommend
What differentiates Gladly from other similar products?
In my experience between the two system that I have used zendesk and gladly, this has come to help us to improve our productivity and to make the training easier. This has change our work for the better, the way we find the information of the customers, the way we have the pre-written answers, that help us everyday to make our job the best we can. To be able to attend our customers as people and not tickets, makes them feel valued and for us they are the most important part of our work. I really thank for this change because I have learned a better and faster way or work, that I will use for a long time, hopefully!
What is your favorite aspect of this product?
What i mention earlier, the way gladly has make our job easier.. For a lot of us that start using zendesk and make the change to gladly this has been quite a ride, because we have learn so many aspects of this customer service
What do you dislike most about this product?
I think the only thing that I'm not that in to it... Is the fact that sometimes we can't merge several customers to make just one customer profile, but i think this is a minor issue comparated with all the advantages
What recommendations would you give to someone considering this product?
I highly recommend it, because this system can improve the productivity of the team. What i do recommend is that you give you agents the time to learn all the aspects of the system, all the tools that help us in a daily basis job
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity