Gladly

What differentiates Gladly from other similar products?

Gladly's Chat is working amazingly for us and it has made our customer's queries solved faster. Integrated easily with our product. Automatic responses by bots are good and a huge time-saving. Bringing all the customer queries in one place makes the process easier. URL Tracking has been appreciated by many of our customers.

What is your favorite aspect of this product?

URL Tracking Chat Throttling Proactive Chat

What do you dislike most about this product?

Sometimes notification is annoying. It hides the information on the screen

What recommendations would you give to someone considering this product?

For chat Native built-in chat support, you can go for it.

What differentiates Gladly from other similar products?

The ability to gain more insight on customers and their shopping habits. Gladly provides great options to integrate and incorporate different APIs, and this allows associates to provide amazing customer service.

What is your favorite aspect of this product?

It is easy for associates to use. You can learn as you use Gladly, and it is simple to learn new ways to use different features.

What do you dislike most about this product?

The reporting and analytics may not be 100% accurate at times.

What recommendations would you give to someone considering this product?

I recommend asking about the variety of features Gladly can offer. There are a lot of helpful features that can be implemented.

What differentiates Gladly from other similar products?

It definitely has more advantages than any other customer service platform I've used. It solves the labor shortage. You can use different tools like Sidekick and ADA. You can add boosts, add rules, etc. to better serve your members. If you have more contacts via SMS compared to chat, you can enhance SMS to help your sales reps You can have more conversations in his SMS than in conversations. You can also add a cancellation ticket to your billing date. This allows staff servicing the mail queue to prioritize "cancel" mail requests. In addition, there are many reports that help you understand your business better.

What is your favorite aspect of this product?

As someone who uses Gladly on a daily basis, I find 'Answers' to be one of the useful components. Sales reps don't have to type long letters to reply to members. You can also edit the game to make it more personal. Games can be added based on current trends. For example, if you have a high volume of inquiries about a particular topic, you can create a game for your team to ensure customer service gets consistent responses. It helps your business and saves a lot of time. Best of all, you can add and remove specific inboxes for specific users, and it's easy to manage.

What do you dislike most about this product?

It's not something I dislike, but it's probably something Gladly can improve on. When I need to follow up or hold/hold a conversation, I usually create a task, but with all the active bubbles on the left I. It occupies the entire left side of the pleasing side and is a disturbing sight for those with some sort of obsessive-compulsive problem. Calls on hold and calls on hold If only I could find a way to distinguish between or create tabs that would be very useful.

What recommendations would you give to someone considering this product?

Friendly user tool! Very easy to navigate and all functions are very easy to understand. I can communicate very well with others. I definitely recommend this platform!